Workplace Communication: A case study on …

1 Workplace communication : a case study on informal communication network within an organization Evangelos Ergen, Issue date: 26 November 2010 Abstract: This paper is an attempt to bring forth, analyse and compare different aspects in terms of Workplace communication . It focuses in the informal communication which considered a significant factor for an organization s internal and external progress. It is a study on literature, which aims to link the literature findings with a real case of a company which seeks to improve its Workplace communication . In the end, it proposes certain strategies to be followed in order to control and affect the existed informal communications network. Thus, cultivation of Communities of Practice and Face-to Face contacts are expected to influence and turn the informal network to an added-value for the organization. Keywords: communication , informal and formal communication , Workplace communication , face-to-face contact, Communities of Practice (CoPs).

2 Furthermore Guo and Sanchez (2005), defined communication, as the creation or exchange of thoughts, ideas, emotions and understanding between sender(s) and receiver(s). They found a strong relationship among communication and the efficient and effective performance of the

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