Transcription of Workplace Communication: A case study on informal ...
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1 Workplace Communication: A case study on informal communication network within an organization Evangelos Ergen, Issue date: 26 November 2010 Abstract: This paper is an attempt to bring forth, analyse and compare different aspects in terms of Workplace communication. It focuses in the informal communication which considered a significant factor for an organization s internal and external progress. It is a study on literature, which aims to link the literature findings with a real case of a company which seeks to improve its Workplace communication. In the end, it proposes certain strategies to be followed in order to control and affect the existed informal communications network.
3 Figure 2. Non-verbal Communication Different surveys have shown that non-verbal communication channels covers the 70% or even the 90% of workplace communication (Dumbrava and Koronka, 2009; Gabbott and Hogg, 2001). In addition, Butkeviciene et al. (2008) highlighted the importance of use of non-verbal components for business purposes as they have greater impact.
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