Transcription of World FinTech Report 2020
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World FinTech Report 2020
World FINTECHREPORT20202 Preface 3 Executive summary 4 Banks must board the last train to relevancy the Open X express 6 BigTechs and challenger banks have opened a Pandora s box of customer expectations. Can banks compete? 6 Why collaboration counts: FinTechs specialized tools and expertise can empower banks 7 Open banking was just the beginning 8 The last mile is merely the visible result of customer experience 12 But behind the scenes, middle- and back-office operations affect customer perception 12 Back-end transformation can be a bumpy ride avoid potholes with collaboration by design 14 FinTechs offer innovative enhancements for middle and back offices 16 Structure is essential for bank/ FinTech partnership effectiveness 19 The disappointing reality of many bank/ FinTech partnershi
ecosystem roles and complementary support from qualified FinTech partners. No longer simply disruptors, FinTechs have matured to become respected, global players with robust acquisition rates and profitability potential. It is up to incumbents to decide whether to consider FinTechs formidable competitors or enabling allies.
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