Writing Routine Letters, Memos and Emails - Pearson

What infor-mation needs to beincluded in routinemessages andwhat should be left subjectlines that providean accuratedescription of thecontents of a routinemessages to beginwith a key idea fol-lowed by necessarysupporting email mes-sages, letters, andmemos to followstandard clear, courte-ous email mes-sages that are sentonly to the appro-priate readersLEARNING OUTCOMES8 Writing Routine Letters, Memos and EmailsCHAPTERA fter completing this chapter, you should be able to do the 11/7/09 12:20 AM Page 170 THE COST OF COMMUNICATIONAn article in the Globe and Mailestimated that if a $40 000-a-year employeespent two hours a day reading and Writing email , the annual cost would be$9000.

THE COST OF COMMUNICATION An article in the Globe and Mailestimated that if a $40 000-a-year employee spent two hours a day reading and writing email, the annual cost would be $9000. The writer noted that both the $40 000 salary and the two daily hours

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