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Training leaders from Fort Hill Company, Countrywide FinancialCorporation, Purolator Courier, and Advance Auto Parts on:Creating an EffectiveTraining and DevelopmentDepartmentRoy V. H. PollockChief Learning Officer. Fort Hill CompanyJoe DiDonatoExecutive Vice President and Chief Technology Learning OfficerCountrywide Financial CorporationStephen A. GouldSenior Vice President, HR, Purolator Courier L. Bryant President, Organizational development and TrainingAdvance Auto PartsKnowledge and technologies in nearly every field are increasing expo-nentially, so how should companies respond? On the one hand, theyneed employees to stay on top of the information avalanche; onthe other, they cannot commit unlimited resources for training and devel-opment. This ExecBlueprint describes in detail how four learning officersfrom diverse industries are managing this vital function in their respectiveorganizations.

An Introduction to Getting Your Money’s Worth from Training and Development All told, your company invests a sig-nificant amount in training and

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