7 - Key Performance Indicators - Intrafocus
that ‘Key’ Performance Indicators are important and few. How few depends ... Staffing efficiency Internal, external, and total headcount recruiting costs and ratios ... Customer connection effectiveness Data centre capacity consumed E-mail client availability
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TABLE OF CONTENTS
static.intrafocus.comand key performance indicators related to customers, internal business processes, and organisational capacity. It was originally published by Dr Robert Kaplan and Dr David Norton as a paper1 in 1992 and then formally as a book ‘The Balanced Scorecard’ in 1996. Both the paper and the book spread the knowledge of the Balanced
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