A Guide to - Touchpoint Dashboard
There are many ways to map… Some maps are more visual (like a storyboard) Others are more data-driven for the purpose of touchpoints
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A Guide to - touchpointdashboard.com
www.touchpointdashboard.comChecklist of Things to Include in Your Journey Map Customers Segments (Personas) – define & segment them to identify whose journey you want to map A Touchpoint Inventory & Customer Journey – The steps customers take & all the
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