Building a Culture of Continuous Improvement
1.1 What is a Theory of Change? 25 1.2 Defining the Goal 27 1.3 Empathize, Analyze, Understand 28 1.4 What is a Problem of Practice? 32 1.5 Developing a Theory of Change 33 Tool: Driver Diagram 38 Chapter 2: Support System Alignment and Change 40 Introduction 41 2.1 A Human-Centered Systems Change Reflective Process 42
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