CALL CENTER STANDARD OPERATING PROCEDURES
if possible), 10 to 15 volunteer phone operators, and 1 to 2 data entry volunteers • 4:00 p.m. – Midnight. One lead supervisor, one shift supervisor, 3 to 6 volunteer phone operators, and one data entry volunteer • Midnight – 8:00 a.m. One shift supervisor, 3 to 6 volunteer phone operators, and one data entry volunteer
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