Example: air traffic controller
CALL CENTER STANDARD OPERATING PROCEDURES
• Provide resource information binders that contain the Call Center Staff Training Manual and pertinent information on the PFAC operation • Provide information on meals, parking, sign-in/check-out procedures, and behavioral DO’s and DON’Ts • Conduct briefi ng on how to provide sympathetic help, protect confi dentiality of family
Download CALL CENTER STANDARD OPERATING PROCEDURES
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