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Crossing the Quality Chasm: A New Health System …

Crossing the Quality Chasm: A New Health System …

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March 2001 I N S T I T U T E O F M E D I C I N E Shaping the Future for Health CROSSING THE QUALITY CHASM: A NEW HEALTH SYSTEM FOR THE 21ST CENTURY T he U.S. health care delivery system does not provide consistent, high-

  Quality, Crossing, Crossing the quality chasm, Chasm

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