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CUSTOMER SATISFACTION IN CONSTRUCTION - .NET …

CUSTOMER SATISFACTION IN CONSTRUCTION - .NET …

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Sami Karna\ Juha-Matti Junnonen2, and Jouko Kankainen3 ABSTRACT Customer satisfaction can be seen either as a goal or as a measurement tool in the development of construction quality. This paper examines empirically performance of Finnish construction companies measured according to the degree of customer satisfaction as

  Construction, Siam

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