EFFICIENCY UNIT VISION & MISSION - 效率促進辦公室
GOLDEN RULES FOR HANDLING THE INITIAL CONTACT 2a) Dealing with the initial contact 2b) Helping the complainant understand the process 2c) Recording the complaint 2d) Electronic recording of complaints 2e) Dealing with difficult complainants . 24 CHAPTER 3: INVESTIGATING A COMPLAINT GOLDEN RULES FOR INVESTIGATING A COMPLAINT
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