Example IT support agreement - Tech Donut
Tier 1 Support All support incidents begin in Tier 1, where the initial trouble ticket is created, the issue is identified and clearly documented, and basic hardware/software troubleshooting is initiated. Tier 2 Support All support incidents that cannot be resolved with Tier 1 Support are escalated to Tier
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Example computer, email and internet acceptable use policy
www.techdonut.co.ukIf you use the internet in a way that violates the law or <COMPANY NAME> policies, you will be subject to disciplinary action, up to and including termination of employment. You may also be held personally liable for violating this policy. The following are some examples of prohibited activities that violate this internet policy:
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