ITIL IMPLEMENTATION AND PROCESS GUIDE Incident, …
scales have been used though. Most commonly, a scale that resembles a CMMI scale is used. This scale shows levels from 1 to 5, with level 1 being low maturity and level 5 representing high maturity. Finally, the conclusions of a gap analysis must describe how much effort is required in terms of time, money, and human resources to achieve the ...
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