ITIL IMPLEMENTATION AND PROCESS GUIDE Incident, …
Plan and create a roadmap The aim of the roadmap is to provide an overview of how the implementation will be executed. In order to create the roadmap, each of the actions needs be reviewed and classified by the time and effort for completion. A good method is to use time frames in the ITIL implementations such as: 0-6 months 6-12 months 12-18 ...
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