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Chapter 7 - Communicating the right things to the right people Chapter 8 - Improvement tool: Process mapping Chapter 9 - Improvement tool: Plan, do, study, act cycles Chapter 10 - Measuring your efforts Chapter 11 - Improvement tool: Using statistical process control charts Chapter 12 - Human dimensions of change Chapter 13 - Sharing your success
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NHS Operational Planning and Contracting Guidance
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