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Organization Development & Change
Observations 127 Unobtrusive Measures 128 Sampling 129 Techniques for Analyzing Data 130 Qualitative Tools 130 Application 7-1 Collecting and Analyzing Diagnostic Data at Alegent Health 132 Quantitative Tools 133 Summary 137 Notes 138 CHAPTER 8 Feeding Back Diagnostic Information 139 Determining the Content of the Feedback 139
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