Organization Development & Change
The Matrix Structure 319 The Process Structure 322 The Customer-Centric Structure 324 Application 14-1 Healthways’ Process Structure 325 The Network Structure 328 Downsizing 331 Application 14-2 Amazon.com’s Network Structure 332 Application Stages 334 Results of Downsizing 337 Application 14-3 Strategic Downsizing at Agilent Technologies 338
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