Example: dental hygienist
Process Modelling & Mapping
1. List the most basic steps in the process. Limit yourself to no more than 5 or 6 basic steps and place them in order horizontally across a whiteboard, flipchart or large piece of paper. 2. Under each step, list the sub-steps that make up that element, list them in the order they occur and again, limit yourself to 5 or 6 sub-steps.
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