Root Cause Analysis (RCA) Process Steps.
Taking Action: Step 1 – identify actions implemented in similar past event(s). Step 2 – develop action plan. Step 3 – provide feedback to reporter. Step 4 – identify what was learned and who needs to know. Step 5 – create action plan for director, concur/non-concur. Step 6 – final sign-off RCA and action plan. Go to Final Step.
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