SECTION 5 - REFUND RULES AND REGULATIONS
purchase/contact. It is the Selling Agents responsibility to clearly explain not only the conditions of fare purchased but also the refunds rules and regulations pertaining to the applicable purchase. The Refunds Department at Airways Park process more than 5000 refunds per month (200 refunds per working day), excluding the time
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SECTION 5 - South African Airways
www.flysaa.comto the travel documents of South African Airways (SAA). Do note that this section is an ... Consumer Protection Act (CPA) directive for refunds: Consumer Protection Act is the law applicable in South Africa which gives consumers the right to receive full refund in case of Illness/Death.
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