STANDARDS AND GUIDELINES FOR INTERNAL AFFAIRS
1.1 What a complaint is and who may file one 14 1.2 How a complaint can be transmitted and what forms it can take 14 1.3 Receiving complaints at agency facilities 15 1.4 Availability of complaint forms or other means of filing complaints 16 1.5 Dissuading complainants 17 1.6 Tracking complaints 17 1.7 Complaint acknowledgments 18
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