Strategic Business Leader SBL - Association of Chartered ...
Key Performance Indicators (Year ended June 20X8) Commitment to shareholders Revenue Growth 9·1% (Target 8%) Pre-tax Profit growth 9·5% (Target 9%) Commitment to staff Staff retention rate 52% (Target 55%) 6·2 training days per employee (Target 5·5 days) Commitment to customers Customer satisfaction 91·6% (Target 90%)
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