The Win/Win Approach - Conflict Resolution …
conflict resolution skills covered in this course can be used as part of a ''flow'' or win/win approach. Give out the handouts: "Fight, Flight, Flow: Some Behaviours".
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Negotiation - Conflict Resolution Network
www.crnhq.orgIn this session, we'll identify the skills which help to put these principles into practice. C. The Phases and Skills of a Negotiation (35 minutes)
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