Using the STAR method for competency questions
Using the STAR method for competency questions Problem-solving S - Last week, at the super-market where I work part-time, a customer wanted to buy a bottle of wine, but it was 7am and we cannot sell alcohol before 11am. I explained this but he got very angry. T - I had to keep within the law but keep the customer happy. A - I listened to his complaints, kept calm and sympathised, …
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