Yale University Knowledge Management Process Guide
Selection of knowledge in the Incident Management process will drive incident coding (e.g. classifications and categorizations) Selection of knowledge in the Change Management process will drive change coding (e.g. classifications and categorizations, for standard changes) New process activations will look for opportunities to integrate with ...
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Yale University Change Management Process Guide
its.yale.eduYale University Change Management Process 4 of 29 Change Management Key Concepts Change Request • Optimize risk exposure. • Minimize the severity of any impact and disruption.
Yale University Incident Management Process Guide
its.yale.eduProcess Accountable for the Incident Process and its Evolution /Maturation o Roles The following roles have been identified within the Incident Management Process. Role Description Incident Manager • Oversee day to day process execution • Often the Service Desk Manager
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