Prestige Trouble Shooting Guide - Alpine Home Air

1 SERVICE TECHNICIAN S Trouble Shooting GUIDE2004-28 TSG-SOLO-9/04prestigeSolo 110 Water BoilerTable of ContentINTRODUCTIONPage 1 SERVICING TIPS AND INSTRUCTIONSPage 3 CONTROL MODULE DISPLAY - GENERALPage 5 Prestige CONTROL MODULE DISPLAYPage 8 SOFT LOCKOUT ERROR CODEPage 9 HARD LOCKOUT ERROR CODEPage 14 COMBUSTION TEST/SETTINGSPage 20 APPLIANCE WIRING SCHEMATICPage 22 REPLACEMENT PARTPage 23 DefinitionsIndicates a potentially hazardous situation which, if ignored, can result in death, serious injury or sub-stantial property special instructions on installation, operation or maintenance , which are important to the equip-ment/product, but not related to personal injury Guide is to be used in conjunction with the Prestige Installation and maintenance and servicing listed in this manual must be performed by a qualified service technician,installer, service agency or gas supplier.

2 Any procedures or service performed by an unqualified individ-ual or service agency can result in severe personal injury, death or substantial property Guide is to be used in conjunction with the Triangle Tube Prestige Boiler Installation and maintenance Troubleshooting PracticesBefore leaving for the job site:Check your parts and tools Test equipment and tools you will need:Electrical meter that tests both voltage and continuityTemperature gauge or metering deviceManometerCombustion AnalyzerStandard tools of the trade (wrenches, ) Parts to solve most problemsControl module BPRKIT18 Transformer with surge protection BPRKIT19 Blower with gasket BPRKIT13 Review all appropriate manuals before leaving for the job siteAt the job site:-Clarify problem-Have the Prestige manual and any other wiring, zone control or piping diagrams, or installation guides the Troubleshooting Guide step by step, always double checking your results.

3 Skipping steps or not complet-ing steps can lead to wrong conclusions, repeated visits to the job site, unhappy customers and unnecessary warran-ty Tips and Instructions3 Label all wires and wire connections prior to disconnecting when servicing any boiler controls. Wiring errorscan cause improper and dangerous operation. Always disconnect the power supply to the boiler before serv-icing. Failure to comply could result in severe personal injury, death or substantial property bypass (jumper) any boiler control or device except for momentary testing when troubleshooting theboiler as outlined in this Guide , severe personal injury, death or substantial property damage can Troubleshooting Checks-Ensure all wire connectors to the control module and sensors are securely the maximum gas supply pressure does not exceed 13 during flow or no flow the gas supply pressure is a minimum 5 during flow conditions (burner firing on all gas appliances).

4 Control Module FusesThe control module contains 2 internal replaceable fuses. Ensure the fuses are in working condition prior toreplacing the control module or any boiler component. If one of the fuses has blown, it will prevent the con-trol module and/or boiler components from operating check or replace the control module fuses:1. Disconnect the external power supply to the Remove the front jacket panel of the boiler by removing the mounting screws along the top Remove the black plastic housing cover off the control module. Use care not to damage the cover whenremoving Inspect both fuses to determine if The control module is supplied from the factory with 2 spare fuses, a 5 amp fast acting fuse and a 4 amp slowacting fuse, attached to the control module When replacing the fuses ensure the amp rating and type of the fuse matches the replacement fuse.

5 ReferenceFig. 1, page 4 for amperage and location of the not bypass any fuse with a jumper. Do not replace any fuse with a fuse that is not specified. Failure tocomply could result in severe personal injury, death or substantial property Re-install the control module cover and the front jacket panel when Reconnect the external power supply to the boiler and perform the verification of operation steps as outline inthe Prestige Installation completing any servicing of the boiler verify proper operation of the boiler. Steps to verify proper oper-ation are outlined in the Start-Up Preparation in the Prestige Installation manual. Failure to comply couldresult in severe personal injury, death or substantial property Tips and Instructions4F1 Fuse 5 - AMPFast Acting120V-High VoltageF3 Fuse 4 - AMPSlow Acting24V-Low VoltageControlModuleFig.

6 1 Control Module Fuse Locations (Housing Cover Removed)Standby Mode After the boiler is turned on, the control panel will displaySTANDBY mode as shown in the figure is the standard mode for the Prestige . The controlautomatically returns to this mode after 20 minutes if nokeys have been pressed on the display. Any parametersthat were modified are then first character shows (on the left side of the display)the current status of the boiler depending on the conditionof both the boiler and the burner. The last 3 charactersindicate the start temperature. See page 8 for the burner is blocked due to a soft lockout, the displayalternates between a 9 followed by the boiler outlet tem-perature and b with a two digit error code. See page 9 -12 for detailed information on the corrective and preven-tive actions for the soft TEMPORARY PLACE THE BURNER INTO HIGHFIRE MODE:press the MODE button with +button TEMPORARY PLACE THE BURNER INTO LOWFIRE MODE.

7 Press the MODE button with -button control module will maintain the fixed firingrate for approximately 10 minutes before default-ing to normal operating the +and -button simultaneously to deactivate thehigh or low fire Display - GeneralSTANDBY, no demand for heatFan prepurge (10 seconds) or post purge cycleIgnition sequenceBurner ON for space heating (CH)Burner ON for domestic water heating (DHW)Pre-check for air flow prior to prepurge cycleBurner OFF due to reaching temperature set pointPost pump cycle for domestic hot water (30 seconds)Post pump cycle for primary space heating (1 minute)Burner blocked:Supply temperature too high (203 F) .Burner willremain OFF until outlet temperature dropsbelow 200 FReturn temperature too high (203 F). Burner will remain OFF until temperature drops below 200 FReturn temperature is measured higher than supply temperature.

8 Burner will remain OFFuntil temperature increased too quickly. Burner will remain OFF for a 10 minute period. Burner will recycle, increasing waiting period 1 minute for a max. 15 minutesFactory supplied LWCO pressure device or external limit (terminals 15 & 16) is OPEN. Burner off for 150 seconds, auto functionNo blower signalBlower signal present, Burner will remain OFF until condition terminatesTemperature rise between the supply and returnis more than 72 F. Burner will remain OFF for 150 seconds. Burner will recycle increasing wating period 1 minute for a max. 20 circuit measured across flue temperaturesensor terminals. Burner OFF until circuit measured across the flue temperature temperature greater than 241 F less than250 F. Burner off for 150 secondsWait for the blower to start8b29b30b35b40b52b65bInternal checkTest function: Burner on, high fire modeTest function: Burner on, low fire modeA180180180 HLDisplayBoiler function5 Parameter Mode To access PARAMETER mode when the system is inSTANDBY mode, press the MODE button scroll through the list of parameters, simply press the STEP button.

9 To modify a parameter value, use the + or- keys. Then press STORE to save the value you justchanged. The display flashes once to confirm the data hasbeen activate the parameters you changed, press MODE once more (which brings you into the INFORMATION mode). However, if you do not press a key, the systemreturns to STANDBY mode after 20 minutes and automat-ically enables the 1:This parameter should not be changed from thefactory setting. The performance of the DHW will beaffected and can become 2:This parameter should not be changed from thefactory setting. The performance of the CH (central/spaceheating) will be affected and can become Mode To switch from STANDBY mode to INFORMATION mode,press MODE STEP until the system displays the information youneed. The point located behind the first position flashes toindicate that the boiler is in INFO STEP is pressed after parameter 9, the display will Module Display - General6 ARAPMODENFOIMODEKey:DisplayPressing MODE oncePressing MODE twiceMeasured outlet (supply) watertemperatureMeasured inlet (return) water temperatureThis parameter is not usedMeasured outdoor temperature(Optional outdoor sensor required) :DisplayDescription of parametersMeasured flue temperatureRate of increase in the outlet watertemperature F/secRate of increase in the return watertemperature F/secThis parameter is not (target) outlet water Hot Water SettingDomestic Hot Water Setup (See Note 1)Space Heating Mode (See Note 2)Maximum temperature in space heating(CH) mode.

10 In applications using an outdoor sensor, this is the boiler outlet target temperature at an outdoor temperature of 0 F :ScreenKey:DisplayDescription of parametersPressing MODE onceError Hard Lockout ModeIf a fault occurs while the boiler is running, the systemgoes into lockout and the display starts to flash with thefirst digit as an Eand the next two digits give the code forthis detailed information on the corrective and preventiveactions for the hard lockout, see pages Module Display - GeneralGas valve harness not properly connectedFailed ignition after 5 attemptsPower supply lost after lockout occuredInternal control failureInternal control failureEE0203040809 EEED isplayHard LockoutInternal control failure05 EInternal control failure06 EInternal control failure07 EFlame detected prior to burner startupE00 Internal control failureExternal limit (terminal 13 & 14)