OPEN VACANCY ANNOUNCEMENT private not for profit ...

1 OPEN VACANCY ANNOUNCEMENT . Background: Joint Medical Store (JMS) is a Church founded private not for profit organization whose mission is To Provide Affordable Quality Health Solutions through an Efficient Supply Chain System that Delivers value to Accredited Health Units and Other Stakeholders'. JMS is seeking to hire the services of qualified, competent and motivated personnel to fill the following positions;. directorate OF CUSTOMER services . i) Job Title: Warehouse Assistant Reports to: Senior Warehouse Assistant Directly Supervises: None directorate : Customer services Main purpose of the job;. Work in the warehouse and do stock management in accordance with the warehouse guidelines of processing Customer orders in a timely and accurate manner.

2 Key duties and responsibilities 1) Maintain the warehouse inventory stocks shelved within their assigned locations and updated at all times. 2) Manage order processing through picking, consolidating, packing, registration and labeling of invoiced goods as per pick documents. 3) Do stock taking and daily stock reconciliation by carrying out cycle counts for all locations from which stock was picked and replenished the previous day, verify replenished stock and do bin verification 4) Maintenance of the warehouse in accordance with NDA set standards. 5) Do maximum compliance of health and safety guidelines and procedures at all times in the warehouse.

3 6) Comply with security checks, controls and measures to ensure stock accuracy 7) Comply with customer service systems, Policies, Practices and Procedures as per the JMS standards 8) Do proper management and handling of working tools (Forklift, Hand pallets and RF. terminal, laptop ). 9) Move damaged and expired drugs and immediately report to a supervisor. 10) Dispose waste materials and engage warehouse cleaners to clean the warehouse as per the recommended warehouse standards. 11) Communicate with customer service team constantly for better planning on which order shall be required first. 12) Pro-actively liaise with the logistics team to process planned and emergency customer orders Person Specifications a.

4 Qualifications Diploma in any of the following; Stores and Warehousing management, Logistics, Customer Care, Procurement, Diploma qualification in health related field eg Nursing. 1. b. Experience At least 1 years' experience in reputable logistics or service industry c. General Competencies & Knowledge: Numerical and analytical skills Honesty Integrity and Dependable Flexible ability to handle multiple tasks Interpersonal and communication skills MS Office proficiency Knowledge of SPSS & Stata Knowledge of pharmaceutical products and other allied health care products is a requirement ii) Job Title: Customer Relations Assistant Reports to: Customer Relations Officer Directly Supervises: None directorate : Customer services The Main Job Purpose.

5 Manage the processing of customers' orders by responding to enquiries and queries relating to products and services in accordance with JMS policies and procedures. Key duties and responsibilities 1) Promote the image of JMS through adhering to JMS values when dealing with customers 2) Exhibit excellent customer care skills to our customers 3) Market and sell consumer goods and create awareness for the available items in stock to all customers 4) Analyse customer orders appropriately and translate them into appropriate sales document 5) Maintain proper records of the unconfirmed orders 6) Provide support in the conduct of weekly checks to understand orders that have not been confirmed by customers 7)

6 Make inquiries to the customer and correct any discrepancies in terms of quantities, brands, units of measure depending on the customer orders. 8) Key in accurate details for all customer orders 9) Follow up with CRO for customization of ERP notifications to customers upon invoicing their orders 10) Update customer contacts into the ERP system as and when changes occur. 11) Assist in capturing out of stock items from customer orders and share report with Customer Relations Officer 12) Capture, and compile the customer comments from consignment delivery verification forms, medical representative reports, and at the time of ordering 13) Conduct a tools and technology usage assessment bi-annually for assigned customers and compile report for CRO review 14) Maintain a record of customer comments through customer feedback forms, mails, phone etiquette, registers, questionnaires and suggestion box 15) Compile customer feedback and forward to line manager appropriate action Person Specifications a.

7 Qualifications Diploma in Marketing, Business Administration, Pharmacy, Nursing or related field. 2. b. Experience At least two year's working experience in sales and marketing or health related field iii) Job Title: Logistics Assistant Reports to: Logistics Officer Directly Supervises: None directorate : Customer services The Main Job Purpose: Support warehouse operations with respect to preparation, dispatch and delivery of customers'. consignments in accordance with the warehouse guidelines. Key duties and responsibilities;. 1) Enter dispatch data into IFS and verify consignments being dispatched 2) Follow customer orders, liaise with warehouse on status of order, consolidate & make available consignments at dispatch and ready for transportation to the designated facilities.

8 3) Adhere to the project and Rods delivery schedule 4) Perform route optimization through the ERP, and draw shorter routes in order to minimize transportation costs, create a loading list bearing in mind the minimum delivery value and delivery schedule and share loading lists with the transporter to avail optimal trucks to ensure timely delivery 5) Scan all stages for walk in customers and delivery orders (POA, POH, POHD and POD). 6) Arrange documentation and verify with driver to ensure consignments are dispatched with proper paper work and dispatch items for waiting customers in the shortest time possible. 7) Monitor and verify mileage sheets before approval for payment and follow-up on credit notes for any damages and loss during transportation 8) Track vehicles in the field to ensure drivers adhere to routes.

9 9) Scan Barcodes for proof of handling while loading and advise driver to do POD while delivering 10) Authorize and verify all dispatches to ensure that they are accurate and have the necessary documents and are as per loading list 11) Respond to any queries or complaints about quality and quantity of goods dispatched 12) Retrieve documents from archive to be able to do proper follow up and liaise with warehouse personnel to determine the way forward. 13) Sign and approve documents to enable dispatch of consignment Person specifications a. Qualifications Diploma in Stores and Warehousing, Logistics, Customer Care. Training in Public Health related field.

10 Knowledge of pharmaceutical products and other allied health care products is a requirement b. Experience At least one years' experience in reputable logistics or service industry c. General Competencies & Knowledge: Numerical and analytical skills Honesty Integrity and Dependable Flexible ability to handle multiple tasks Interpersonal and communication skills MS Office proficiency Knowledge of SPSS & Stata 3. directorate OF BUSINESS DEVELOPMENT & PROCUREMENT. i) Job Title: Manager Key Accounts Reports to: Director Business Development and Procurement Directly Supervises: None directorate : Business Development and Procurement The Main Job Purpose: To create, maintain and improve Strategic Business Relationships between JMS and her key customers through Business Development Initiatives that result in enhanced Organizational Sustainability Key duties and responsibilities 1) Oversee the relationship, marketing and communication management of selected top JMS Customers key accounts.