Registered Manager Job Description - Care Concern

1 Registered Manager We are recruiting for a full-time Registered Manager to join our independent domiciliary care company in Chiswick, west London. The Registered Manager s position will be vacant from Monday the 18th of April when our current Registered Manager will be leaving after six years to take up a new post in the NHS. We have a very low turnover of staff and in 2014/2015 we were a finalist for the Best Employer of under 250 staff at the Skills for Care Accolades. Company background Established in 1993, we have an excellent reputation for providing dignified, personalised care that promotes the independence of older people living in their own homes in Ealing, Chiswick and the surrounding areas. We are a very successful company and have achieved record performance results in 2015. We are seeking an experienced and motivated person who possesses a strong working knowledge of adult social care and the requirements of the Care Quality Commission to oversee the delivery of high quality care to approximately 60 clients.

2 Our clients range in age and support needs with the majority living with some form of dementia. We provide care services from 30-minute visits up to on-going 24 hour care. We do not provide 15-minute calls. We specialise in providing care to the elderly, people living with dementia and end of life care. The majority of our clients are privately funded and come to us through personal However, we also have clients who receive direct funding from their local authority and budgets from health authorities. We do not currently tender for local authority contracts. Purpose of the role To oversee the day-to-day delivery of high quality dignified homecare services promoting respect, equality and the independence of our clients. The Registered Manager is directly accountable to the Director and to the Care Quality Commission. In this role you will be leading a care team of three Care Coordinators, one Rota Administrator and 32 care workers. You will be working closely with the Director, and Strategy and Compliance Manager .

3 Job Description Job Title: Registered Manager Hours per week: Full-time hours per week within the hours of 8am-6pm Monday to Friday Reports to: Owner/Director Clare Drewell Salary: 32,000 - 35,000 dependent on experience and qualifications Benefits: - Company pension scheme - Season ticket loan (if required) - 23 days annual leave + 8 Bank Holidays - Flexible working within the hours of 8am-6pm Monday-Friday - Pool car no personal tax liability - Funding for NVQ Level 5 qualification if applicable Duties and responsibilities Key responsibilities - Efficiently manage the day-to-day delivery of the domiciliary care service - Manage all aspects of the staff team - Effectively communicate information and instructions to staff and clients - Manage and coordinate the delivery of staff training and development - Provide leadership to ensure staff are clear about their duties and responsibilities Care-specific responsibilities - Responsible for the safe delivery and accurate recording of care in line with legislation, the CQC.

4 And our Company policies - Manage and update Company policies in collaboration with senior management - Keep up to date with best practice in social care and apply this knowledge to your work - Understand and monitor health and safety in the workplace - Lead on infection prevention and control - Manage and coordinate staff quality assurance - Be prepared to work flexibly to ensure the safe delivery of the service Client management - Promote the interests of our clients and provide a person-centred service - Conduct home visits to prospective clients and carry out all duties required to commence care - Provide clear information to all our clients and their representatives)about our service - Communicate effectively with clients, their families and representatives, staff and other health and social care professionals to deliver the best possible care - Maintain confidentiality for clients, their families and our employees - Manage and coordinate client quality assurance in collaboration with senior management Leading and managing staff - Interview prospective care worker candidates and coordinate inductions for new staff - Manage and coordinate training for all staff in collaboration with senior management - Manage staffing levels to ensure sufficient numbers of suitably qualified staff - Effectively manage your staff providing information, guidance and on-going supervision - Implement the Company policies in relation to absence.

5 Disciplinary and grievance matters - Ensure all emergency on-call issues are dealt with effectively including covering visits either directly or indirectly when care workers are sick or unexpectedly absent at short notice - Take an equal share of the on-call responsibilities during evenings and weekends (for additional payment) Representing the company - Attend relevant network meetings, workshops, conferences etc. - Embed the Company ethos of high quality person-centred dignified care in all your work - Seek out and implement industry initiatives ( The Social Care Commitment) - Contribute ideas and items to the Company s social media accounts This list of duties is not exhaustive and you will likely be required to undertake additional ad hoc duties for which any required or relevant training will be provided. Person specification The person specification is a collection of skills, knowledge and experience required to carry out this role. We will use the essential criteria to select suitable applicants for this post.

6 Essential Personal attributes - Caring and compassionate towards people in need of care and support - Commitment to the values of respect, dignity, equality, privacy and non-discriminatory care practice, promoting the rights of people and their independence - Self-motivated, proactive and keen to learn - Willing to seek guidance when needed and follow instructions - Excellent time management and reliability - Professional manner and appearance Knowledge and understanding of: - the needs of people who require care and support at home - best practice with regard to providing high quality person-centred care, care for people with dementia, and end of life care - the regulatory responsibilities of a Registered Manager - the law and regulations relating to domiciliary care services - confidentiality in relation to clients, staff and the Company - risk assessments in homecare services - recognising abuse and following safeguarding procedures Experience, skills and qualifications - NVQ Level 5 Diploma in Leadership for Health and Social Care or equivalent, or be willing to work towards a relevant management qualification - Effective communication skills.

7 Experience of building positive working relationships with clients, their families, staff and other health and social care professionals - Experience in the delivery of social care in a dignified and respectful manner that promotes independence, choice and privacy of the client - Experienced user of Microsoft Office, Microsoft Exchange and the Internet. - Administrative skills and computer literacy with strong focus on attention to detail and accuracy - Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff - Ability to plan, organise and prioritise your workload and your team s workload effectively to meet deadlines - Experience of working collaboratively as part of a team Additional requirements - Willingness to work flexibly and to keep knowledge and skills up to date - Full driving licence with no more than three points - Enhanced Disclosure from the Disclosure and Barring Service Desirable - Previous experience as a Registered Manager for domiciliary care services - Nursing qualification - Train the Trainer qualification - Knowledge of PeoplePlanner software - Local geographic knowledge of Chiswick, Ealing and the surrounding areas Employment is conditional on receipt of a satisfactory DBS, two references from your most recent employment.

8 Proof of qualifications and successful registration with the Care Quality Commission. To apply, email your CV to by midnight on Monday the 29th of February.