Property of Contemporary Services Corporation © October 22 ...

1 Property of Contemporary Services Corporation October 22, 2019 Property of Contemporary Services Corporation October 22, 2019 This Page is Intentionally Left Blank Property of Contemporary Services Corporation October 22, 2019 Property of Contemporary Services Corporation October 22, 2019 i Welcome to CSC! It is with great pleasure that we welcome you as a new employee of Contemporary Services Corporation or Contemporary Services Company (CSC). As an employee of CSC, you will be performing a wide variety of duties. In order to accomplish these duties in a professional and lawful manner, it is imperative that you are fully aware of, and follow, our company s policies and procedures. The policies have been written to let all employees know what is expected of them. We also want each employee to understand that the policies will be maintained and administered on a fair and equal basis.

2 You will be required to acknowledge your receipt of this Event Staff Employee Handbook ( Employee Handbook ) and your understanding of its requirements and your agreement to abide by them. You are also to treat it as confidential CSC Property and to return the Employee Handbook upon your departure from employment with CSC. Read this Employee Handbook carefully. It is a ready reference and summary of our personnel policies, work rules, event procedures and benefits. We expect each employee to know every company rule and regulation. If you are not sure about company policy or your job assignment, ask your supervisor. As an employee, you represent CSC, the venue, our client, and most importantly, yourself. Your appearance, your actions toward guests, and your dedication to the performance of your duties are our most important products. We thank you for your commitment to upholding the standards and values that we have maintained for more than four decades.

3 Welcome to the CSC team! Sincerely, Damon Zumwalt Chairman of the Board and Chief Executive Officer Property of Contemporary Services Corporation October 22, 2019 ii TABLE OF CONTENTS General Company Policies .. 1 A Word About This Handbook .. 1 Job Descriptions .. 2 Immigration Reform and Control Act .. 9 Equal Employment Opportunity .. 9 Affirmative 12 Americans with Disabilities Act .. 12 Employment of Relatives .. 13 Workplace Violence .. 13 Non-Harassment and Sexual Harassment Policy .. 14 Anti-Retaliation Policy .. 16 Drug and Alcohol Free Workplace .. 17 Conflict of Business Interest Policy .. 18 Employee Photo Usage & License .. 18 Paycheck Mailing Release Form .. 19 Your Pay .. 19 As Needed Work .. 19 Categories of Employment .. 20 Recording Your Time .. 20 Payday and Payroll Problems .. 21 Paycheck Deductions .. 22 Garnishment / Child Support.

4 22 Pay Raises .. 22 Overtime .. 23 On Call .. 23 Property of Contemporary Services Corporation October 22, 2019 iii Benefits And Special Circumstances .. 23 Health Insurance and the Affordable Care Vacation and Sick Leave .. 24 401(k) Qualified Retirement Plan .. 26 Employee Stock Ownership Program (ESOP).. 26 Family Military Leave .. 27 Emergency Civil Air Patrol Leave (Indiana ) .. 27 Domestic Violence Leave .. 28 Victims of Felony Crimes Leave (California) .. 28 Bone Marrow / Organ Donation Leave (CA & NY) .. 29 Pregnancy Leave (California) .. 29 Pregnancy Leave (Connecticut) .. 29 Family and Medical Leave Laws .. 29 Paid Family Leave Insurance (California) .. 32 State Disability Insurance (California) .. 32 Short-Term Disability Insurance (New York) .. 33 Rehabilitation Leave .. 33 General Leave Policy .. 33 Your Responsibilities At Work .. 34 Guest and Public Relations.

5 34 General Event Staff Guidelines .. 35 Event Staff and Security Responsibilities .. 37 Post 9/11 Issues .. 41 Blood or Bodily Fluids .. 44 Incident Report 45 Attendance and 46 Event 47 Cancellations .. 47 Start Time .. 47 Property of Contemporary Services Corporation October 22, 2019 iv Employee Entrances and Exits at Venues .. 48 Event Sign-In .. 48 Calling In Hours Worked .. 49 Event Sign-Out .. 49 Meal and Rest Time .. 49 Meal Breaks .. 49 Rest Breaks .. 50 Dress Policy .. 53 Uniforms and Identification Badges .. 56 Contact with the Media .. 56 Fraternizing With Team Players or 56 Protecting CSC and Client Information .. 56 Subpoenas / Requests for Information .. 57 Code of Ethics .. 57 Conduct at Client Facilities .. 57 Smoking, Chewing Tobacco and Snuff .. 58 Progressive Disciplinary Process .. 59 Prohibited Conduct .. 59 Solicitation and Distribution.

6 60 Access to Personnel Files .. 60 Changes in Personal Data .. 61 Care of 61 Driver's License / Driving Record .. 62 Corporate Vehicles/Golf Carts .. 62 Riding in Buses/Vans .. 62 Severe Weather and Natural Disasters .. 63 Personal Telephone Calls .. 63 Electronic Communications / Internet Usage .. 64 Social Media .. 65 Laptop Security .. 67 Cellular Telephones .. 68 Recording Devices in the Workplace .. 68 Clery Act .. 69 Property of Contemporary Services Corporation October 22, 2019 v Safety on the Job .. 70 Each Employee's Responsibility .. 70 Workers Compensation .. 71 Workplace Searches .. 72 No Weapons in the Workplace .. 72 In an Emergency .. 72 If You Must Leave Us .. 73 Unemployment Insurance .. 73 Property of Contemporary Services Corporation October 22, 2019 1 GENERAL COMPANY POLICIES A Word About This Employee Handbook This Employee Handbook contains information about the employment policies and practices of CSC.

7 We expect each employee to read this Employee Handbook carefully and to comply with its requirements. The policies outlined in this Employee Handbook are management guidelines only, which in a developing business will require changes from time to time. Therefore, CSC retains the right to make decisions involving employment as needed in order to conduct its work in a manner that is beneficial and complies with current laws. This Employee Handbook supersedes and replaces any and all prior Employee Handbooks and any inconsistent verbal or written policy statements. Except for the policy of at-will employment, which can only be changed by the company s President, Chief Executive Officer or General Counsel/Vice President - Legal in a signed written contract, CSC reserves the right to revise, delete and add to the provisions of this Employee Handbook and any company policy forms, at any time, without notice.

8 All such revisions, deletions or additions to the Employee Handbook and any company policy forms must be in writing and must be signed by the President, Chief Executive Officer or General Counsel/Vice President - Legal of the company. No oral statements or representations can change the provisions of this Employee Handbook and any company policy forms. The provisions of this Employee Handbook are not intended to create contractual obligations with respect to any matters they cover. Nor is this Employee Handbook intended to create a contract guaranteeing that you will be employed for any specific time period or any guaranteed specific number of weekly hours. OUR COMPANY IS AN AT-WILL EMPLOYER. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS EMPLOYEE HANDBOOK OR ANY COMPANY POLICY FORMS, EITHER YOU OR CSC MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.

9 NOTHING IN THIS EMPLOYEE HANDBOOK, IN ANY COMPANY POLICY FORMS OR IN ANY DOCUMENT OR STATEMENT, WRITTEN OR ORAL, SHALL LIMIT THE RIGHT TO TERMINATE EMPLOYMENT AT-WILL. NO OFFICER, EMPLOYEE OR REPRESENTATIVE OF THE COMPANY IS AUTHORIZED TO ENTER INTO AN AGREEMENT EXPRESSED OR IMPLIED WITH ANY EMPLOYEE FOR EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME UNLESS SUCH AN AGREEMENT IS IN A WRITTEN CONTRACT SIGNED BY THE PRESIDENT, CHIEF EXECUTIVE OFFICER OR GENERAL COUNSEL/VICE PRESIDENT - LEGAL OF THE COMPANY, OR EXCEPT FOR THE CSC MUTUAL AGREEMENT TO ARBITRATE CLAIMS WHICH MAY ALSO BE SIGNED BY YOUR BRANCH MANAGER, ASSISTANT BRANCH MANAGER OR BRANCH HUMAN RESOURCES OR HIRING MANAGER. If a written contract is inconsistent with the Employee Handbook, the written contract is controlling.

10 Property of Contemporary Services Corporation October 22, 2019 2 Job Descriptions CSC maintains three major event staff positions: unlicensed event staff, licensed event staff, and event staff supervisor. Employees in these positions are part of CSC s Guest Services Team. For payroll purposes the positions are classified as non-exempt and are eligible to be paid for overtime. Unlicensed Event Staff An unlicensed event staff employee provides general support for events including ticket taking, ushering, guest Services , and parking Services . The functions are only those which do not require the Employee to be licensed as a security guard in the state in which they are working. The role requires good judgment, flexibility, strong attention to the directives of the Company (as expressed in this Employee Handbook and other policies of the company), your Branch Manager, Supervisor, and Event Manager, strong observation skills and vigilance.