18 A Study on Role of Technology in Banking Sector

1 International Journal of Trend in International Open Access Journal ISSN No: 2456 @ IJTSRD | Available Online @ A Study on RoleAswin RajSaveetha School ABSTRACT The purpose of this Study is to relationship between new Technology implementationin Banking Sector and customers. How theyabout the technologies and how they arefor this Study was collected from the various Banking Sectors under the ReserveIndia. A simple percentage analysis andbe done. According to questioners 30collected and interpretations are that most of the customers ofATM facility. So the banks need to giveabout the E- Banking services. Lastly, thefew papers that focus on Technology developmentbanking industry. Keyword: Banking INTRODUCTION The Banking industry of india is in theInformation Technology revolution.

2 A combinationregulatory and competitive reasons increasing importance of total Banking this industry. Information Technology been used under different avenues in and connectivity and anotherbusiness process reengineering. Technology enables difficult product better market infrastructure, implementationreliable techniques for control of risks financial intermediaries to reach geographicallydistant and diversified markets. Information Technology has changed themajor functions being performed by access to liquidity, transformation of assetsmonitoring of risks. Further, informationand the communication networking systemsvital bearing on the efficiency of money,foreign exchange markets. International Journal of Trend in Scientific Research and Development (IJTSRD)International Open Access Journal | No: 2456 - 6470 | Volume - 2 | Issue 6 | Sep | Volume 2 | Issue 6 | Sep-Oct 2018 Role of Technology in Banking Sector Raj.

3 T1, Mr. Bala Nageshwara Rao2 1 Student, 2 Director School of Management, Chennai, Tamil Nadu examine the mplementation they are aware are using it. Data customers of Reserve Bank of and pie chart will 30 samples are given. Findings of bank using give awareness the paper is of development in the midst of an combination of has led to automation in has basically Banking . One is another one is Information development, implementation of and helps the geographically the contours of 3 the banks assets and then information Technology systems have a money, capital and The commercial banks wentAutomation Packages for middle and late 90s witnessedreforms, deregulation, globalizationrapid revolution in communicationevolution of novel conceptcomputer and communicationinternet, mobile phones etc., Indian Banking system completely.

4 OBJECTIVES: To Study the role of Technology To determine the technologycustomers. To analyse the bankingcomputerisation of banks in RESEARCH METHODOLOGY:The Study uses both primary andprimary data has been collectedon the basis of convenient were collected from customerssectors. The secondary datapublished sources such as journals,websites TOOLS FOR THE Study :The analysis of data collecteddone systematically. Simple percentage,tables where used to representinto various categories. The systematically and accurately authentic. LIMITATION OF Study : My research has several limited by small samplesize could have been researcher and respondents Research and Development (IJTSRD) 6 | Sep Oct 2018 Oct 2018 Page: 84 Sector went for Total Branch computerization. The witnessed the storm of financial globalization etc. coupled with communication technologies and concept of convergence of communication technologies, like It changed the face of completely.

5 Technology in banks. Technology in banks used by Banking innovations after in india . METHODOLOGY: and secondary data. The collected from 50 respondents sampling. The samples customers of various Banking data was collected from journals, periodicals and Study : collected through research been percentage, pie chart and represent variety of data that falls analysis has been done so as to get correct and limitations. This Study was sample size. The sample expanded. More contact between respondents may have increased International Journal of Trend in Scientific Research and Development (IJTSRD) ISSN: 2456@ IJTSRD | Available Online @ A greater depth of informationhave been obtained by conducting focusrespondents may have had a better understandingCIBIL based on the questions includedquestionnaires. My methodology hassurveying or interviewing individuals the respondents.

6 The Study could important qualitative data and greater insightrespondents thoughts and opinion SCOPE OF THE Study : The Study covers the services offered bycustomers by the use of Technology . Morelatest technological delivery channels,ATM/Debit card, Credit card, InternetMobile Banking etc. have been takenpurpose of Study . This project is an analyticalbased on random sampling to ascertain satisfaction level and customer attitude channels. The Study also gives an ideasecure, 24X7X365 E- Banking services atwithout compromising with the qualityresulting in the widening of customer base. REVIEW OF LITERATURE Aggarwal (2003), in his paper, huntedavenues wherever e- Banking may play in e-democracy. The author mentioned on the implementation of e-bankingdemocracy. One was farmer service ande-seva. Whereas applying e- Banking inservices become safer, efficient, clear becomes a win-win state of affairs for its low price, for presidency its highebusiness it s quick and secure, and for votersand economical.

7 The author evaluated thatmight be used for thriving e- Banking payment, online brokerage, online management, anyplace Banking , that e- Banking services giveservice and informational unit thatadvantages to banks, customers, employersgovernment. Arora (2003) created an effort totechnology had a definitive role intransactions within the Banking Sector ;impact of Technology had resultedintroduction of recent product and servicesbanks in Asian nation. The author mentionedinitiatives taken by the banks transformation and these initiatives nternational Journal of Trend in Scientific Research and Development (IJTSRD) ISSN: | Volume 2 | Issue 6 | Sep-Oct 2018information may focus group. The understanding on included on the has included involved with have added insight into the by Banks to the More specifically channels, namely Internet Banking , taken up for the analytical Study the usage and towards these idea of rendering at a lower cost, quality thereby base.

8 Hunted for such important role 2 case studies Banking in digital and different was in e-democracy, and quick. It all, for banks higher service, for voters its clear that e- Banking for online bill online account etc. The author give one stop that gives nice employers and to prove that in facilitating Sector ; and also the resulted into the services by varied mentioned varied to manage had brought customers the convenience Banking . The author ended helper for advancement withinbanking ANd not an finish in itself. Hogarth and Hilgert (2004) highlighbanking Technology representsservices, starting from commondirect deposit to AutomaticElectronic Transfer of Funds(PC Banking ). the utilizationtechnologies had grownup chopwhereas others are adopting explored such factors that adoption to adopt 3 e-bankingchanges in these factors over e- Banking technologies couldn'tclass, and thus, one size fits utilization of e- Banking dependshelps in saving time, decreaseinaccurate accounting and preventingof information.

9 Laforet and Li (2005), in theirmarket standing of online / mobilethe target of the Study was to spotfor online and mobile Banking ,of users and non-users towardsrelevance variety of things likeconvenience, etc. The authorsthree hundred respondents fromChina. The results showed thatbanking users were preponderantlyessentially young and extremelywas the foremost vital issue thatshopper for the adoption of onthe most issues baby-faced by banks in on- line Banking werelaptop & technological skills, Ashiya (2006) evaluated developmentselectronic payments. The authordifferent modes of e-paymentthe most objective of the studypresent offerings and developmentelectronic payments. The authordifferent modes of e-paymentcards, credit cards, sensible cards,etc. These electronic ways wonderful instrument for paymentanalyzed that security was theelectronic payments.

10 However, Technology may be used as a toolnternational Journal of Trend in Scientific Research and Development (IJTSRD) ISSN: 2456-6470 Oct 2018 Page: 85 of anyplace, anytime that Technology was a within the core business of itself. highlighted that electronic represents a spread of various common ATM services and Automatic Bill Payment (ABP), Funds (EFT) and pc Banking utilization of e- Banking chop-chop within the USA, it slowly. The authors have an effect on the Banking technologies and time. They advised that couldn't be aggregate into one all wouldn't work. the depends upon however it decrease the errors, up preventing in manipulation their Study investigated the mobile Banking in China. spot the target customers Banking , and to match the angle towards e- Banking with like Technology , security, authors selected a sample of from six major cities of that online and mobile eponderantly males not extremely educated.