2021 MyChart Patient Guide - sentara.com

1 Created: 01/2021 by Christina Lynch Page | 1 2021 MyChart Patient Guide Created: 01/2021 by Christina Lynch Page | 2 Appointments: Cancel/Reschedule ..4 Appointments : Schedule with your doctor .. 4 Appointments: Tests and Procedures ..8 Appointments: e-Visits ..8 Appointments: 13 Appointments: Request an Appointment .. 15 Increasing the Font for MyChart Windows Users .. 16 Increasing the Font for MyChart Mac users .. 16 Health: Medical History Questionnaire .. 17 Messaging: New Medical 18 Messaging: Medication Refill request .. 18 Messaging: View your new messages .. 21 Messaging: View your sent messages.

2 21 Messaging: Delete your 22 Billing: View your Billing: Financial MyChart Central/ Lucy - Create an 23 MyChartCentral/Lucy - Linking Your MyChart account(s) .. 27 MyChartCentral/Lucy - Uploading documents to your MyChartCentral/Lucy account .. 28 MyChart Central/ Lucy- Authorize/DE authorize Sharing with other MyChart Organizations .. 30 MyChart Mobile App for iPhone and Android Devices .. 31 Other Resources Available .. 33 Personal Proxy Access Request access to a family member Caregiver (Proxy) Access to the record of an adult/ 34 Created: 01/2021 by Christina Lynch Page | 3 Proxy Access View record after access has been granted.

3 34 Proxy Access Revoke Proxy authorization to your account .. 35 Quick Links .. 35 Receiving notifications via text message .. 35 Resources Advance Care Planning .. 36 Share Technical Assistance Request .. 37 Test Results How to view .. 38 Tests/Procedures View upcoming items .. 38 Update- Email Address .. 39 Using the Download My Record 40 Update and print a wallet card .. 41 Update/Mark as Complete Flu View and track your weight, glucose or Wait List Created: 01/2021 by Christina Lynch Page | 4 Appointments: Cancel/Reschedule Cancel or reschedule your upcoming appointment with just a few clicks. 1. Select Visits and then choose Upcoming/ Past Appts.

4 2. Click on the appointment you wish to cancel or reschedule. 3. Select Cancel or Reschedule at the bottom of the appointment detail screen. Appointments: Schedule with your doctor Place your own appointment on your doctor s schedule. 1. Select Visits and then choose Schedule an Appointment 2. Choose the type of appointment and/or provider you would like to schedule with. List of providers will be based on care team and past/future appointments. Created: 01/2021 by Christina Lynch Page | 5 3. If you have selected a specific provider, you will then select the type of appointment, answer the travel screening question, and select continue.

5 Created: 01/2021 by Christina Lynch Page | 6 4. If you have selected to schedule an appointment by type of appointment, you will then select the location. 5. To choose the appointment that is best for you, click on the appointment time. You may also filter times to find the best available time for you. Created: 01/2021 by Christina Lynch Page | 7 6. Review the appointment details, add the reason for your visit in the comment box, and select schedule. Created: 01/2021 by Christina Lynch Page | 8 Appointments: Tests and Procedures View any upcoming testing that has been ordered for you in the future.

6 (Note: Once an appointment i s scheduled for the tes t or procedure i t wi ll fall off of the l ist) 1. Select Your Menu and then select Upcoming Tests and Procedures Appointments: E-Visits An E-Visit is a convenient, secure, electronic method of treating non-emergent medical problems by your physician. 1. Select Messages and then select Symptom-Specific E-Visit. Created: 01/2021 by Christina Lynch Page | 9 2. Read and accept to the Terms and Conditions. Created: 01/2021 by Christina Lynch Page | 10 3. Select the reason for your E-Visit, choose the provider you would like to complete your E-Visit with, and select the pharmacy you prefer to use for any prescriptions.

7 Click next. 4. Verify your current health issues, medications, and allergies by selecting this information is correct or by adding additional items in the comment box for review. Select continue to move through the screens. 5. Complete the questions and click continue through the screens. Created: 01/2021 by Christina Lynch Page | 11 6. Review your answers and click next. Created: 01/2021 by Christina Lynch Page | 12 Appointments: Mammogram Schedule your annual screening mammogram at the location of your choice: 1. Select Visits and then choose Schedule an Appointment. 2. Select Mammography. 3.

8 Complete the screening questionnaire and click Continue. Created: 01/2021 by Christina Lynch Page | 13 4. Choose the location where you would like to have your mammogram and select continue. Created: 01/2021 by Christina Lynch Page | 14 5. Select the Appointment Type/Room, your preferred dates and preferred times, and select continue 5. Select the appointment best for you or view other available appointments by selecting Later Times 2. Review the Appointment Instructions and add your comments or reason for visit. Ex. Annual Mammogram. Select Make Appointment. Created: 01/2021 by Christina Lynch Page | 15 Appointments: Request an Appointment Don t see an appointment time that works for you?

9 No appointments are showing available for your doctor? You can request an appointment date and time that works for you. 1. Select Visits and then choose Schedule an Appointment. 2. Click on Request an Office Visit. Created: 01/2021 by Christina Lynch Page | 16 3. Select the doctor or location you would like your visit with, enter the dates and times you prefer, and add the reason you would like to be seen in the comment box. Select Send to send your request. Increasing the Font for MyChart Windows Users 1. You may increase/decrease the font for MyChart at any time by using the following actions: a. To increase the size of the screen for viewing: hold down the CTRL Key and push the plus (+) sign on your keyboard.

10 B. To decrease the size of the screen for viewing: hold down the CTRL key and push the minus (-) sign. Increasing the Font for MyChart Mac users 1. You may increase/decrease the font for MyChart at any time by using the following actions: a. To increase the size of the screen for viewing: press Option-Command-Plus sign (+) b. To decrease the size of the screen for viewing: press Option-Command-MinusCreated: 01/2021 by Christina Lynch Page | 17 Health: Medical History Questionnaire 1. Select Health and then choose Questionnaires 2. Select the questionnaire, complete the answers and select submit. 3. Your updated information will show in your MyChart account once your doctor s office has had a chance to review it.