1 Published March 2022 INSURANCE BROKERS CODE OF …

CODE of PRACTICE Insurance Brokers Foreword 3 1.0 What is the Insurance Brokers Code of Practice? 4 2.0 How the Code works 6 ... 9.2 Handling complaints 17 9.3 Responding to complaints 17 9.4 Timeframes for handling your complaint 17 10.0 Supporting clients

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