Patient Information - Mercy University Hospital, …

1 Pat ie ntInformat ionEdition3In the Spi rit of th e Sistersof Me rc y we provideexce llent patientservices to mai nt ai n and im provethe heal th an d well beingof thosewe se Va lues :Re spec tJus ti ceCom pas si onExc elle nceTeam Spi ri tMercy Universi ty HospitalMi ss ion Sta te me nt3 PatientInformationMiss ..2 Int roduction fr omCEO,Sandra Daly ..4 Mes sagefromtheCl inicalDir ector,David Keri ..5 Mes sagefromtheDirectorofNur sing,Mar garet sagefromthePa tientLi ai sonOfficer, Jo sephine Griffi n.

2 6 Mer cyUniversit y Hospital .. 7 Alli edHealthPro .. 8 ConsultantSpecial iti esandConta ct Details ..8-9 DepartmentofEmergencyMedicine .. 10 Mer cyUrgentCareCentre .. 10 Hospital .. 11La borat ..12 Out-P at ientClinic ..13-15 Pri vate .. 16 Radiol ..17 Hospital Servi .. 18 Healt h Promotio n ..19 YourAdmissionto ..20-23 Inf ectionPreventionandContr ol ..24-25 Hospital Admiss ionsforPa tients ..26 Hospital ..27 General ..28-33 Pla nningyourTransitionfr omHospital.

3 34 Howto findtheMercyUniversi ty Hospital ..35-36 Welcome toTheMercyHospita l ..37 WhyNotMe?..38To Changea Li fe ..39 Help usraise 500,000fora Fl uor os copy(X -ray) ..42Q-Pa rk ..43We ..44 Con ten tsAfternearly160years ofse rvi ce totheco mmunityMer cyUniversityHospital(MUH)continuestoplay a pivotalroleinthepr ovisionofcompassionatehighqua lityhealthcar e forthepeople of theSout h/SouthWes t HospitalGr oup(SSWHG).Thehosp ital s strategyis framedwi thin th e context ofthehos pi tal s Missionwhich co nfirmsMUH s commitmenttoensuring that pat ie ntsacross theSouth/SouthWest Hospital Gr oup receiveth e hi gheststandard of careandthatMUHremainstruetoth eethosandva luesespousedbytheCongregationof theSi stersofMercy.

4 Thehospi talis co mmi ttedtoworkingforthebenefitofpatientswi thin a single servicenetworkwit h in tegrat edman agementandoperatingwi thina Groupclinical directorat e hospitalcontinuestooffera co mprehensiverange of inpatient,dayand outpatientservices,includi nga 24/7 EmergencyDepar tmen t, anUrgentCareCentre,an d variousmedical andsurgicalspecial iti servicesarepr ov idedby dedicatedhighl y trainedmultidisc ipl in aryspecialistteams who arerespected an d exper ienced opmentofMercyUniv er sityHospital srangeofservicesis ongoingwi tha numberofkeyinnovati onsin thepipelineincluding theexpansion of thehospital s wi delyrecognisedGastroenter la tionship withpatientsan d pri mary ca re is cri tic al toens ur e a joi ntint egratedteambasedapproachto pati awarethatthehospital s relationship with

5 Itspatie ntsandserviceusersis cen traltothesuccessofthehospit al y UniversityHospitalha s a cu ltureof uniquepatient centredcare an d compassion,whic h is basedon strong core valueshandeddownbytheSi st er s of is ourai m topr ov idea wideranging,highqual ityserviceforallpatients. The st affof Mercy University Hospitalar e allworking togethertoensurethatth e serviceyo u receiveis sa feandofa highqualitystandardinlin e portantrolein advocatingfo r patientsandI would encourageyoutoengagewithour staffonanymattersrelating toyo trust th atyourex periencewi thMercyUniversity Hosp ita l is a positiv e oneandwewilltrulyendeavourto treatyouwithcompassion anddignity andwith ut most co nsiderati hopethatthisinformationbookletis a useful tool an d we wouldwelcomeanyfeedbackyoumighthave.

6 Sa ndraDaly ,Chief Ex ecut ive OfficerIntroducti onSa ndraDaly,Chief Execut iveOffi hospital, , , committedtoprovidingthehigheststandardof caretoyou,ourindividualpatients, underpinnedbycorevaluesofcompassion,exce llence, is medicine,alliedhealth,radiology,porterin g,catering, nicalDirec torMessagefromtheDi rectorof Nu rsing5 PatientInformationDavidKer ins,Cli nical DirectorMargaretMcKier nan,Di re ct orofNursingThe Pa tie ntLiaison Officeris avai labletoyouandyourfa milyduringyourstayin theMercyHos ti entFeedback is vi talforusin improvingourservice.

7 YouwillnoticethatwehaveCommentBoxesandCo mment Cardssituatedthroughout thehospital andweactively en coura gebothpatients andtheirfamiliestofillthemin as we welco meallfeedbac k Merc y Hos pi talis delighted toha vebeenchosenasa model hospital inthecountry forser viceuser inv olve mentandweareworkingwiththeNationalAdvoca cyUnit in developingthi s projectfu rt Merc y Universi ty Hos pi talsu pportsserviceuserinvolvementan d wehavea patientFocusGroupin thehospital wheremeetingsarehel d quarterly . AtthesemeetingstheManagemen t oftheHospitalmeetwiththeserviceus erswhere feedback andpati entcommentsar e discuss nt eers ar e verywel co mein theMercyHospital,volunteering gr eatlyenhancestheservicethatwepr ovideto our patients andtheir re latives, if yo u areinterestedin volunteering pleasecontactthePatientLi aison Officerwho will ar e alsoava il ableto ourpatients,theseadvoca tespromotean d protecttherights.

8 Freedoms anddignity ofol derpeoplebydevelopingsupportan d advocacyserviceswhereverageingposesach al len gefo r individuals. ( )Jo sep hi ne Gr iffi nPati en t Lia iso n / AccessOffi ce rMess age fro mthePa ti en t Li ai son Officer6 PatientInformationJos ephi neGriffin,PatientLia is onOfficer/ AccessOfficerPatie ntFeedbackis veryimportant to usin th e MercyUniversityHos pi talsowhenJo sephin e Griff in Patie ntLia sionOfficerinterviewedyoung DannyCashmanabouthispatientexperi ence he inf or medher thatth e toysintheChil dr en's Are a r veryyoungchil dren andtherewasnothingtooccupyolder chil dren andyoungte enager swhileth ey werewaiting inthearea.

9 Danny suggest eda Ninte ndomachineandJo se phinemadecont actwith GameIre land whointu rncont actedNi ntendoUKwhove ryki ndlydonatedtheNintendopod, consol esandgames . Thenintendosarein useal l of thetimeandagreatadditiontothechildrenspl ayroominour donetoDannyfo rhi swonderfulsuggestion! Mercy Universi ty Hospital(MUH)wasestablishedbytheMercyOrd er in 18 57asa 40bedhospitalstaffedbyfourSisters in thecentreofCork 4 beds , employsapproximate ly 1,0 00st affandha s anannualbudgetofapproximately 90m. Thehospita l is a catholicvolunta ry acutegeneralhospitalwhichis sti ll ownedby theSisters ofMercyandwhichbecamea limitedCompany in 20 a re gisteredcha rit y andoperatesasa not forprofit entity.

10 MercyUniv ersityHospital is part ofth e South/ SouthWestHospitalGroupwhichservesa currentpopulationofapproximately870, hospital hasexpandedra pi dly bothin termsoffacilitiesandaccommodation,since thelast twentyye arsinpartic ular,MUH hasundergoneverysignificantcapitaldevelo pmental lowingit tore locate itspublic wards int o a newbuildingandallowingfurtherdevelo pmentofvariousspecialitieswithinthehospi tal, inc lu dinga 50 Bed Acut e PsychiatricUnit,PathologyandClinicalPhar macologyUnits,EndoscopySu ites, Medic al OncologyUnit,CoronaryCareUnit,Acute GeriatricAssessment Unit,Men sHealthUni t, new Emergenc y Depart ment,anAcuteMedical AdmissionsUnit, a Pr e AssessmentClinic,POLARUnit(withNationalR ehabilitationHospital)