BANKING CODES AND STANDARDS BOARD OF …

1 Annexure BANKING CODES AND STANDARDS BOARD OF INDIA BCSBI Code Compliance Rating-2017 Rating categories ID Information Dissemination Score out of 100 Rating category TR Transparency 85 and above High CC Customer Centricity 70 to less than 85 Above average GR Grievance Redressal 60 to less than 70 Average Abbreviations CF Customer Feedback Below 60 Below average BCSBI Code Compliance Rating-2015 Group parameter ID TR CC GR CF Total ScoreWeightage Sr. No Bank Category of the bank 20 1 22 30 15 13 100 BCSBI Code Compliance Rating-2017 Score out of 100 BCSBI Code Compliance Rating 2015 1 Allahabad Bank PSB 59 66 70 85 82 71 Above average 73 Above average 2 Andhra Bank PSB 49 52 70 77 81 64 Average 72 Above average 3 Axis Bank Ltd. PRIVATE 91 93 83 75 87 86 High 89 High 4 Bank of Baroda PSB 74 65 75 81 83 74 Above average 79 Above average 5 Bank of India PSB 55 57 69 73 81 66 Average 65 Average 6 Bank of Maharashtra PSB 59 60 69 80 83 69 Average 70 Above average 7 Canara Bank PSB 58 66 72 74 80 69 Average 69 Average 8 Catholic Syrian Bank Ltd.

2 PRIVATE 64 69 67 92 78 72 Above average 78 Above average 9 Central Bank of India PSB 65 63 74 81 81 72 Above average 67 Average 10 Citibank FOREIGN 98 99 89 78 92 92 High 94 High 11 City Union Bank Ltd. PRIVATE 76 61 74 88 82 75 Above average 83 Above average 12 Corporation Bank PSB 85 69 77 89 83 79 Above average 69 Average 13 DCB Bank Ltd. PRIVATE 80 90 87 80 85 85 High 81 Above average 14 Dena Bank PSB 57 61 70 85 84 70 Above average 70 Above average 15 Dhanlaxmi Bank Ltd. PRIVATE 88 71 83 93 86 83 Above average 85 High 16 Federal Bank Ltd. PRIVATE 91 77 79 92 83 84 Above average 83 Above average 17 HDFC Bank Ltd. PRIVATE 93 92 90 77 89 89 High 92 High 18 HSBC FOREIGN 94 99 92 79 87 91 High 94 High 19 ICICI Bank Ltd. PRIVATE 88 96 86 78 86 87 High 90 High 20 IDBI Bank Limited PSB 92 81 90 87 88 88 High 85 High 21 Indian Bank PSB 85 66 76 85 82 78 Above average 74 Above average 22 Indian Overseas Bank PSB 50 57 69 75 80 65 Average 68 Average 23 IndusInd Bank Ltd.

3 PRIVATE 96 73 90 83 88 86 High 90 High 24 Karnataka Bank Ltd. PRIVATE 88 66 82 92 85 81 Above average 81 Above average 25 Karur Vysya Bank Ltd. PRIVATE 75 76 75 87 79 78 Above average 78 Above average 26 Kotak Mahindra Bank Ltd. PRIVATE 93 97 83 77 85 87 High 90 High 2 BCSBI Code Compliance Rating-2017: ID TR CC GR CF ScoreBCSBI Code Compliance Rating 2015 Group parameter Weightage Sr. No Bank Category of the bank 20 22 30 15 13 100 BCSBI Code Compliance Rating-2017 Score out of 100 BCSBI Code Compliance Rating 2015 27 Lakshmi Vilas Bank Ltd. PRIVATE 75 60 77 94 85 76 Above average 76 Above average 28 Oriental Bank of Commerce PSB 62 65 72 87 84 72 Above average 73 Above average 29 Punjab and Sind Bank PSB 42 55 61 81 82 62 Average 66 Average 30 Punjab National Bank PSB 54 56 68 71 81 65 Average 67 Average 31 RBL Bank Ltd. PRIVATE 99 99 94 93 89 95 High 94 High 32 South Indian Bank Ltd. PRIVATE 78 73 77 81 78 77 Above average 83 Above average 33 Standard Chartered Bank FOREIGN 97 99 97 80 92 95 High 92 High 34 State Bank of Bikaner and Jaipur PSB 46 64 74 54 85 65 Average 73 Above average 35 State Bank of Hyderabad PSB 66 67 71 85 82 73 Above average 72 Above average 36 State Bank of India PSB 83 71 76 74 78 76 Above average 70 Above average 37 State Bank of Mysore PSB 53 63 74 81 83 70 Above average 79 Above average 38 State Bank of Patiala PSB 45 52 67 71 84 62 Average 78 Above average 39 State Bank of Travancore PSB 56 62 76 85 77 71 Above average 72 Above average 40 Syndicate Bank PSB 58 63 73 86 81 71 Above average 71 Above average 41 Tamilnad Mercantile Bank Ltd.

4 PRIVATE 92 72 82 89 83 83 Above average 85 High 42 UCO Bank PSB 64 58 69 82 82 70 Above average 69 Average 43 Union Bank of India PSB 71 67 76 80 84 75 Above average 69 Average 44 United Bank of India PSB 56 59 68 73 77 65 Average 64 Average 45 Vijaya Bank PSB 61 63 71 90 81 72 Above average 80 Above average 46 Yes Bank Ltd. PRIVATE 97 99 91 95 90 94 High 93 High 47 Bharat Co op Bank (Mumbai) SUCB 75 62 75 93 86 76 Above average 48 Cosmos Co op Bank SUCB 73 74 67 93 86 76 Above average 49 Punjab and Maharashtra Co-op Bank SUCB 85 84 74 98 90 84 Above average 50 Saraswat Co op Bank SUCB 78 65 75 98 86 78 Above average 51 SVC Co op Bank SUCB 64 72 58 89 89 71 Above average These banks are included for the first time in the survey. Hence no data for the year 2015. Note: - PSB: Public Sector Banks; SUCB: Scheduled Urban Co-operative Banks; PRIVATE: Private Banks and FOREIGN: Foreign Banks