SMS orders are invoiced every hour AVON orders …

1 [Type text] Placing avon orders by SMS QUESTIONS Do I have to be registered on the Avon website to place SMS orders ? Yes, you have to register on the Avon website to be able to place SMS orders . Contact your Sales Leader or Zone Manager for assistance with the website registration. Do I use an O or 0(zero) to start my SMS order ? You can use an O or 0(zero) as both is correct and will be accepted Do I need to put a 0(zero) in front of the Campaign number? You can enter the Campaign number with or without the 0(zero) in front as both is correct and will be accepted Will I receive a confirmation message on a successful order ? A confirmation message will be sent to your cellphone within a couple of minutes, informing you that your order was received. If you do not receive a confirmation or error message, please contact Call Center. Will I receive an error message on an incorrect order ? An error message will be sent to your cellphone within a couple of minutes, informing you that there is an error on your SMS order .

2 If you do not receive a confirmation or error message, please contact Call Center. Would I be able to place a SMS order if my cellphone number has changed? The ordering system will only accept your order if it is sent from the same number that is registered against your account number. If your cellphone number has changed, please contact Call Center to change your details. If you are not sure if your cellphone number is registered on the system, please contact Call Center to check your details. When I place an order for brochures and use the brochure codes that start with an L , I get an error message, why is this? The SMS ordering system has unique brochure codes to use when placing orders for brochures, these codes are communicated to your Zone Manager every campaign, please contact your Sales Leader or Zone Manager to get the correct brochure codes for SMS ordering. The codes will be published in the Let s Talk shortly, please look out for them.

3 Will I receive a separate order for every SMS order I place? SMS orders are invoiced every hour on the hour , if you place an order at 14:10 and another order at 14:50, you will receive both orders on one invoice, if you place an order at 14:10 and another order at 15:10 you will receive two different orders . [Type text] Placing avon orders via GI3 QUESTIONS What is GI3? Global Internet 3rd Version. Avon s website enables you to place orders , down load an eBrochure, Let s Talk, receive online training, news, account balance, make payments, track your order and view online orders . How do I create an online account? Log onto , click on REGISTER NOW and follow the prompts. How do I login to my Avon account? Once you have registered, enter your username and password. Click PLACE AN order , START MY order , enter product code, qty and click continue. Follow the prompts. I forgot my password. How can I retrieve it?

4 Enter in your account number, click Forgot Password on the login page. A helpful hint will appear to remind you of your password. If that is not useful, you can CLICK HERE to reset your password. Security questions will follow. How will I delete a product code if I make a typing error? Click in the box (right hand side of the page), a tick will appear, if this is the product code you would like to delete, scroll to the bottom of the page and click UPDATE order . What is an ONLINE ONLY OFFER? This is an opportunity for you to order products at a special price. This offer is only available to account holders who place their orders on line. How do I order from the Let s Talk? Place the Let s Talk order on the same page as you would your regular orders simply type in the codes and qty. There is an option to page through the Let s Talk should you not have one available. Once you click on the front page of the Let s Talk, you can page through it simply click over the product you would like to order and a page with all the relevant codes will open, click and select product and then close pop-up window.

5 You can also use the zoom function for better viewing. Once you are finished ordering from the Let s Talk, click SEND, and then click EXIT EBROCHURE . If you do not click SEND your order will NOT merge with original order . Where do I find my pending orders ? Your pending order can be found on your home page under the tab called : PENDING orders . Click on the invoice number to open the order . From here you can continue to add, edit or delete from the order . Next step would be to submit your completed order . How do I type in a temporary address? Once you progress towards the end of placing your order (Step 4), click on User type address for temporary delivery under the DELIVERY INFORMATION TAB, enter in temporary address. How do I ensure Avon receives my order ? Click on bottom red button SUBMIT order TO AVON for your order to be processed. A pop up message will appear confirming your order has been submitted to Avon.

6 If you do not get this message, then your order has not been submitted successfully and an error message will appear. Number of customers is a compulsory field. A confirmation of your order will also be sent to you via e-mail. Where do I get my order number from? Once your order has been submitted, go to MY orders , click on TRACK MY order . Select campaign dates, press enter and a list relevant avon orders will appear with all necessary information available.