Rapid Online User Manual - assurantpreneed.com

1 1-2012 Page 1of 15 Rapid Online user Manual1-2012 Page 2of 15 TABLE OF CONTENTSG eneral Search Search Benefit Contestable and Annuity Form 3of 15 General InformationThe Rapid Online system allows you to obtain death benefit information and report death claims for policies assigned to an SCIF uneral Home or with an SCIlocation indicated as the preferred funeral home. Reporting a claim using Rapid Online will stop billing on the policy, if applicable. Policy status and death benefit values are refreshed each business day, during which time the site may be unavailable for a brief period of StartedTo navigate to Rapid Online , you may enter your browser address line. We recommend that you then establish a bookmark or favorite for future : You can access the user Manual Online through the link at the upper right corner of any copy of a blank claim form is available by clicking on the link above.

2 1-2012 Page 4of 15 Policy SearchOnce you have logged-in, the Policy Searchscreen will appear. Each screenallows the user to Logoutof the systemby clicking the button below the picture. You may search for a policy using the American Memorial Policy Number, Mayflower Policy Number, Assurant Life of Canada Policy Number, Goods & Service Contract Number, or Last Name. When searching with an Assurant Life of Canada (Administered by American Memorial) policy number you will need to preface the policy number with zero and a dash, example: the Search button will prompt search results. 1-2012 Page 5of 15 Policy Search ResultsThe selected policy information will appear in the Policy Search Resultsscreen. Please use the information shown to confirm you have the correct policy and then click the associated Select . Note: Data displayed in example is fictitious.

3 Actual data has been removed to protect the privacy of our policyholdersSearching by Last Name or Contract Number mayresult in a list of policies. Messages may be displayed in the Status column if the policy is inactive or a claim has previously been reported. Onlypolicies that have not been paid will allow the Select 6of 15If the date of birth is not correct we recommend you call our office to 7of 15To obtain a quote and/or report a claim and stop the information on the Policy Search Resultspage to confirm correct the date of birth by selecting yes if it is the Cause of the State/Provinceof Legal whether death occurred within State/Provinceof Legal on the calendar to choose a Date of the servicing location Proceed to Request Quote . If the cause of death is Suicide and the policy is within the first two policy years, a pop-up box will appear to alert you to that condition.

4 When you click Ok you will be returned to the Policy Search screenand no quote will be given. For various other conditions, a pop-up boxmayappear to alert you to other information, but when you click Ok you will proceed to the death Benefit Quotescreen and a quote will be provided. It is recommendedyou call our office to confirm the benefit in any of these : You have not yet reported the claim and stopped billing. At this point you have just moved on to the quote screen which has the heading of death Benefit Quote .1-2012 Page 8of 15 death Benefit QuoteThe death Benefit Quotescreenwill provide a noncontestable or contestable death benefit quoteforunderwritten US policies, and only the noncontestable death benefit quote for underwritten Canadian claims. At this point, the claim has not been : A claim is contestable if the date of death falls within the two-year period from the issue date on certain plans.

5 In order to determine the amount of the benefit, the cause of death on the death certificate and/or medical records must be reviewed. For further information, see the Contestable Claims 9of 15To report the claim,stop billing and/orretrieve a partially completedClaim Form and/or Medical Release Formif applicable, click on Report : Clicking Report Claim to proceed with this request will prompt an update to the associated policy which will suspend policy activity. If the request has been made inerror, please contact Customer Serviceto have the policy s status : On Premium Paying Policies there will be a message displayed showing the date the policy is paid 10of 15 Claim ReportedWhen you select Report Claim you may be prompted to enter the At-Need contract number, the At-Need cost and Choose from one of the three payment options.

6 This information will be used to determine payment of benefits. If no additional documentation is required: The finalscreenpromptsthe user to enter their name certifying that they performed the funeral services for the insured. Type in your name to certify performance of funeral servicesand the claim is completeusing thedigital signature,no further action is required. 1-2012 Page 11of 15 After you enter Confirm and Submit a new selection of names may appear based on the original search criteria. This list suggests other policies that may also belong to the insured. Please validate and select any that isthe same insured so a claim will beprocessed on each policy. If additional documentation is required:1-2012 Page 12of 15 Display Claim Form and/or Display Medical Release button will prompt display of a partially completed, printable form if needed which will need to be faxed in for payment.

7 Note: Any further claim documentation, such as a death certificate, that needs to be faxed please write the policy number on it. 1-2012 Page 13of 15US Contestable ClaimsOncertain plans if death occurswithin the two-year period pastthe issue date, the claim is considered contestable . A death Certificate and Medical Release Form are required. The death Benefit Quotescreen will provide a Contestable death Benefit which is the limited benefit available ifthe claim is rescinded. A message will also appear in the Comments column explaining that a Medical Release form and death Certificate are may also view the full benefit that may be paid on the policy, should the review of records result in the claim not being rescinded. To view the full benefit quote, click on View .A window will appear with the full benefit quote and a posted Disclaimer.

8 You may obtain a partially completed Medical Release Form at this point by clicking on authorization for release of health-related information .1-2012 Page 14of 15To exit the screen, click on << may now proceed to report the claim, stop billing if applicable and print a partially completed Claim Form and/or Medical Release Form by clicking on Report Claim. Please ensure signaturesare completed before submitting. The completed Claim Form, Medical Release Formandphotocopy of the death Certificateshould be forwarded to our 15of 15 Flex and Annuity PoliciesForFlex or Annuity policies thatare still in the premium paying period it will list the date of which the contract is paid tobelow the quote. Claim Form CompletionFor instruction on how to complete a US claim form, please refer to your Claim Form QRG How to File an American Memorial Life Claim (CM500 QRG).

9 For instruction on how to complete a Canadian claim form, please contact Customer Service 1-800-663-8680 System SupportTo report technical difficulties, please call 1-800-554-6386 and choose option 1 Assurant Business Partner.