Templates on the SQGNE website

1 1 How to Start a QA DepartmentTemplates on the SQGNE website s email is: Eleven Technology Cambridge MaBy Stephanie BeachWhere you are You've been hired (or thrust) into the QA Manager's role. You re faced with no budget, no process, test cases are scattered papers and index cards. Build discs are flying at you like mad Frisbees. Your bug tracking system has cobwebs, and your boss smiles at you and says: Fix it. I'll be back in a week. 2 Eleven Technology Cambridge MaBy Stephanie BeachWhat you have to work with1. Little or not test procedures2. No Quality program3. Builds coming at you at unpredictable intervals4.

2 Poorly used bug tracking system5. No accountability Eleven Technology Cambridge MaBy Stephanie BeachManagement Buy-in Before you force your process;}Put the plan together. }Make sure that you reaffirm that they will support you. After all, you want them to look good.}Reread Dale Carnegie s How to win friends and influence People .}However you plan on getting support, this is Office Politics and you will have to find your own way. But check these out: Nice Girls don t get the Corner Office by Lois Frankel The Secret Handshake By Kathleen Reardon}Coming next: The tools you need. 3 Eleven Technology Cambridge MaBy Stephanie Beach Let s face it.

3 You re in a Win Win situationStep back and breathe Of course it can get worse but you are now in a position to change it. You have time to make a change, believe it or not. Look for the weaknesses and start there. Betcha The first place to start is the Bug List Eleven Technology Cambridge MaBy Stephanie BeachBug Triage Meetings Take control immediately Look at all the bugs}Clean up the bug triage database.}Properly set up the correct Severity and Priority definitions and STICK WITH IT!}Start with a weekly triage meeting.}Set the ground work}Get your manager to attend at least the first Eleven Technology Cambridge MaBy Stephanie BeachThe Triage Document Here is what you present in a weekly meeting1 Guidelines2 List of Participants3 New Bugs for this week4 Failed Verified Bugs5 All Reported Bugs not assigned (aged over 1 week)6 Release Schedule7 QA Action ItemsThe Triage Document Eleven Technology Cambridge MaBy Stephanie BeachBug Triage meeting Get the flow right.

4 Assign ResponsibilityThe Flow5 Eleven Technology Cambridge MaBy Stephanie BeachNext, Tracking those pesky bugs Use this form to track Open Rate Expand it on your own for Repair and Close RatesBug Report Eleven Technology Cambridge MaBy Stephanie BeachKeep It Simple Steph!Test Suites(MS Word)Test Suites(MS Word)Test Suites(MS Word)Test Suites(MS Word)Test Status(Excel)Defect Tracking(Excel)Track Schedule, Test Case Track Schedule, Test Case status, Cost of , Cost of Defect Tracker6 Eleven Technology Cambridge MaBy Stephanie BeachGet Your Project Scope Together Eleven Technology Cambridge MaBy Stephanie BeachProject Plan Outline1 Approvals2 Project Scope3 Test Environment of Functional and Design Spec5 SQA Test Acceptance Functional System Use Risk Management Plan7QA Roles and Responsibilities8 Resources9 Schedule10 ReferencesScope Doc7 Eleven Technology Cambridge MaBy Stephanie BeachCreating your Test Suites }Why use this method}The supporting documentWriting Effective Use Cases.

5 By Alistan Cockburn Eleven Technology Cambridge MaBy Stephanie BeachTest Suite Highlights Refer back to the scope document Suite Button: Create all the suites Case Button: Next create the cases Test Case Review Time Now fill in the steps}Export Button}Plus a few bookmark Buttons8 Eleven Technology Cambridge MaBy Stephanie BeachMS Project Planning How the How the MS Project PlanMS Project Planis laid laid DocumentTest Plan SuiteEntrance Criteria DocumentLab or Hardware SetupTrainingIntegration TestingRQA #1 RQA #2 PTEC ompile or create PVT Test SuitesFinal ReportsPVTC ustomer Support Follow upProject Cleanup Eleven Technology Cambridge MaBy Stephanie BeachTest Tracking Tracking Your test Status9 Eleven Technology Cambridge MaBy Stephanie BeachJust when you thought you

6 Were PROJECT Header2 Test Results Test Cycle3 Defect Defect and Customer Support Issues5 SummaryThe Final ReportFinal Report .doc Eleven Technology Cambridge MaBy Stephanie BeachDo we have time for more Maybe not but this next section is what you want to build towards. Get involved with the company s PLC This shows you who does what in YOUR department. So everyone has a task to do and there is Eleven Technology Cambridge MaBy Stephanie BeachA quick lookSmoke TestSmoke TestProposalInvestigationDevelopmentQA ValidationProductionPreliminary SQAPS(Preliminary Test Strategy)Preliminary SQATP(Development and Validation Cycle staffing/schedule/costsUpdated SQAPS(Controlled Test Strategy)Updated SQATPU pdated SQAPS(Summary of changes to Test Strategy))

7 Updated SQATPE xcel Project Reportwith matrix linked to SQATPF inal ReportPVT is PerformedUpdated Test SuitesQA project team is formedQA Engineers investigate, update SQAPS, create/update test suitesLoad Stress team investigates, updates SQAPS, creates/updates test suitesQA Manager and Project Lead update SQATP and SQAPSQA Engineers perform testing, submit/resolve defectsLoad/Stress team performs testing, submits/resolves defectsTimeCommunication with other project teams: Program Management, Development, Documentation, othersTrack Production DefectsGold Cut and final testNext Steps: Identify the PLC and who does what Eleven Technology Cambridge MaBy Stephanie BeachThe PLC11 Eleven Technology Cambridge MaBy Stephanie BeachQA Manager s work on Investigation CycleQA Project Lead's work on Investigation CycleQA Engineer obtains Business requirements DocCreate SQAPSC reate SQATPP roject declared active by ManagementCreate Project DirectoryCreate Feature DirectoryAssign Engineer's)

8 Preliminary ScheduleSetup for Engineer Eleven Technology Cambridge MaBy Stephanie BeachQA Engineer s work on Investigation CycleQA Engineer obtains Business requirements DocDiscuss testing strategy with ManagerUpdate SQATPR efine SchedulePut tentative schedule in Scope docUpdate SQAPSSQATPS ubmitted to upper Managers for refinementby QA ManagerObtain Functional Spec12 Eleven Technology Cambridge MaBy Stephanie BeachQA Project Lead s work on Development CycleReview SQAPS* Changes to business Logic & Content Changes to functional Specifications* Confirm lockdown datesUpdate SQATP Does test plan require new suites or cases*Update the Tracker system & MS ProjectRefine Schedule as neededReview Test Plans & obtain sign-offs if needed a second time Eleven Technology Cambridge MaBy Stephanie BeachQA Engineer s work on Development CycleUpdate SQAPSU pdate SQATPO btain Functional SpecificationsDepending on the nature of the bug or enhancement.

9 This will be an iterative Engineer must keep the managers up-to-date and effectively communicate changes and results as Test PlansPrepare ID s if neededLab setup if neededObtain Training if needed13 Eleven Technology Cambridge MaBy Stephanie BeachQA Manager's and QS Engineer s work on Validation CycleUpdate SQAPSU pdate SQATPR eview RisksTrack BugsTrack Change ControlsWeekly Report Eleven Technology Cambridge MaBy Stephanie BeachQA Manager's work on PVTU pdate SQAPSU pdate SQATPR eview RisksGet Customer Support InvolvedCreate PVT DocAssignment of PVTR esourcesFinal ReportPerform PVTPVT's MeetingSend report on outcome14 Eleven Technology Cambridge MaBy Stephanie BeachQA Engineer s work on PVTU pdate SQAPSU pdate SQATPR eview RisksPVT's MeetingCreate Test ID sPerformQA Engineer s work on PVTP repare TestsReport on tests Eleven Technology Cambridge MaBy Stephanie BeachQ & AAny Question?