FAQ: Premium Collection By Merchants

1 FAQ: Premium Collection By Merchants : Q1: View/ Print Premium Receipt/Invoice Q2: Invoice Collection Procedure at Branch Cash Counter Q3:Branch not able to collect Invoice ( Tibco Error at Branch Cash Counter)Q4:Invoice deposited at LIC's Branch / Axis Bank but shown as pending / unupdated Important : Agents must ensure that the Cheques are not again collected at the Branch as Renewal Premium . Branch must collect the Invoice only using Cash Menu Option 16. Cash Menu Option 16 Agents Invoice Amt Collection Please mention the (i) transaction number, (ii) Invoice ID and (iii) Merchant ID behind the cheque. Q1 : View/ Print Premium Receipt/Invoice . Unable to View/Print Premium Receipt/Invoice : Browser has the following message "The receipt will be generated in a new window. Click here if the receipt is not generated automatically." however the new window is not being opened. Reason: Premium Receipts and Invoices are opened as popups in your browser.

2 Popups may be blocked in your Browser. Solution 1 : Simply Click on "Click Here" . This will open fresh window with the Premium receipt. Please check that the Browser is having the PDF Reader plugin installed you are able to open and view .pdf files in your browser. Solution2 : Receipt can also be obtained using the Queries and View Receipts in Merchant Tools . Using Queries obtain the Receipt No and Payment Date for the Policy Page 1 of 7 Life Insurance Corporation of India5/30/2009file://C:\Documents and Settings\Pramod\Desktop\dump\pcba_faq\ Once you have the Receipt No and the Payment Date , receipt can be printed using View Receipt option. Solution3 : If you are still having trouble viewing popups once you have checked your browser and plugin settings then you may need to look at whether your anti-virus program has a popup blocker. Browser popup blockers Some versions of popular browsers such as Internet Explorer and Firefox do not allow popup windows to appear by default.

3 In your browser settings, you can choose whether you would like to unblock popups from all websites, or just those selected by you. Click on the link to your browser type below for a guide on how to detect if it is blocking popup windows and if so, change your browser settings to allow them from our website. , , , . Internet Explorer With Internet Explorer you can let individual popup windows through by pressing the 'Ctrl' key while clicking on a link, but if you unblock popups from all or selected websites, popups and downloads will be let through popup window may be blocked by Internet Explorer or one of its plugins, such as Google toolbar. If you see this icon underneath the address bar or this icon on the status bar (at the bottom of the browser window), Internet Explorer has blocked a popup window. If you see this icon on the toolbar below the address bar, one of your browser plugins (such as Google or Yahoo toolbar) have blocked a popup window. To unblock popup windows from websites of your choice: Step1: Go to 'Tools > Pop-up Blocker > Pop-up Blocker Settings' on the browser menu and click on 'Pop-up Blocker Settings' Page 2 of 7 Life Insurance Corporation of India5/30/2009file://C:\Documents and Settings\Pramod\Desktop\dump\pcba_faq\ Step2: Enter the addresses of the websites you wish to allow popup windows on in the 'Address of Web site to allow' field one by one, clicking on 'Add' after each.

4 The addresses of the websites you allow will appear in the field under 'Allowed sites' If popup windows are still being blocked on any of your 'Allowed sites', check that they are not being blocked by a browser plugin popup blocker. To unblock popup windows from all websites: Go to 'Tools > Pop-up Blocker > Turn Off Pop-up Blocker' on the browser menu and click on 'Turn Off Pop-up Blocker' Page 3 of 7 Life Insurance Corporation of India5/30/2009file://C:\Documents and Settings\Pramod\Desktop\dump\pcba_faq\ Firefox Browser: If you see a toolbar like the one below appear under the address bar in Firefox, then a popup window has been blocked. To unblock popup windows from websites of your choice Go to 'Tools > Options' On the window that displays, click on 'Content' ,Ensure that the check box next to 'Block popup windows' is checked ,Click on 'Exceptions' ,In the window that opens, add the addresses of the websites you wish to allow popup windows from by entering each address one by one under 'Address of web site' and clicking on 'Allow' after each When you are finished, click on 'Close' to close the 'Allowed Sites - Popups' window, then click on 'OK' to confirm the changes and close the 'Options' window.

5 Browser plugin popup blockers Google toolbar To allow a popup window that the Google toolbar plugin has blocked: Simply left click on the icon highlighted in red on the image below of the Google toolbar to allow all popup windows from the website you are on There may be other plugin that is blocking popup windows, such as the Yahoo toolbar. If this is the case, check its settings and make sure that popup windows are unblocked or allowed for the website you are on. Is Adobe Reader installed? To be able to view Premium receipt Adobe Reader will need to be installed. This can be downloaded free from Adobe. Finally check browser security settings If you have attempted to view a PDF file in an Internet Explorer browser and the window that opens is blank, it may be because Internet Explorer's browser security settings are not allowing Adobe Reader to open the file. The following instructions should fix this: Page 4 of 7 Life Insurance Corporation of India5/30/2009file://C:\Documents and Settings\Pramod\Desktop\dump\pcba_faq\ to 'Tools > 'Internet ' on the 'Security' tab on the window that opens.

6 On 'Internet' under 'Select a web content zone to specify its security settings'. the security level of the 'Internet' content zone is set to 'High', change it to 'Medium'. on 'Apply', then 'OK'. 6.'Refresh' or 'Reload' the web page Upgrade browser version In some circumstances, users with older or incorrectly configured versions of Internet Explorer may receive a blank screen or an error message while trying to view a PDF document. To fix this problem, please ensure your browser software is up-to-date. Q2 : Invoice Collection Procedure at Branch Cash Counter . Invoice Collection Procedure at Branch Cash Counter . Cashier is to collect the invoiced cash and cheques using Option 16 Agents Invoice Amt Collection . Important : Please note that Invoice updation will not happen if the amount is collected as normal MR Collection and not using the Option 16 as stated above. Empowered Agents Invoice Collection requires the following Inputs which are available in the Printed copy of the Invoice.

7 INVOICE ID , MERCHANT ID , INVOICE DATE, VALIDATION ID On successful query the Agency Code, Name of Empowered agent , Cash and No of Cheques are displayed .Cashier can now proceed with the Collection of the Cheque. Q3: Branch not able to collect Invoice ( Tibco Error).Option 16- Agents Invoice Amt Collection obtains the Invoice Information from the Portal using network and Tibco, if there is network connectivity issue and other Branch Collection are not happening at the Branch , the branch may have problem collecting the Agents Invoice also. Check branch connectivity by viewing status report of other branch , in case of network issue the connectivity needs to be restored. Branch needs to enter the following correctly for Collection : INVOICE ID , MERCHANT ID , INVOICE DATE, VALIDATION ID Branch will not receive the invoice information on incorrect entry of any of the above. Page 5 of 7 Life Insurance Corporation of India5/30/2009file://C:\Documents and Settings\Pramod\Desktop\dump\pcba_faq\ mistakes : (a) MERCHANT ID: This is Agency Code prefixed by 'A' 'A0000291M'.

8 In this case Agency Code is '0000291M' , agency code is prefixed by zeros to make them 8 characters if branch code is 3 digit and 9 characters if branch code is 4 digit. (b) INVOICE DATE : Enter the date printed on the Invoice and not the current date. (c) VALIDATION ID : Validation Id is combination of a 4 digit key with the Branch Code(3or4 characters ) as suffix. Always ensure that the Branch Code that is entered is the Branch Code collecting the Invoice. IMPORTANT : Branch should not Use option 08 - Miscellaneous Collections for the Empowered agents Invoice Amt Collection . Invoice updation will not happen if the amount is collected as normal MR Collection . Branch should never use Renenwal Premium Collection option for the Collection of cheque already accounted under ' Premium Collection by Agents'. Branch only needs to account for the Invoice as generated by the System using FEAP Cash Menu Option 16.

9 Q4: Invoice deposited at LIC's Branch / Axis Bank but shown as pending / unupdatedBranch has collected the Empowered agents Invoice Amt successfully and issued the receipt to the empowered agent but the transaction is not updated in Portal. Reason : The transactions are published to the Portal for Updation using Tibco. There may be case where the transaction needs republishing as the previous transaction would not have reached the Portal. Republish the transaction to the Portal . i) FEAP : Option T : TIBCO SERVICES ( Core Group ) : Network Services : Option 8. Reconciliation / Resent [Sub Menu ] TIBCO RECONCILIATION/RESEND MENU Option 5. Enquiry of TIBIN & TIBOUT Check if the Transaction was sent to Portal. Option 6. Selective Resend thru Tibco or Alternate Channel. Page 6 of 7 Life Insurance Corporation of India5/30/2009file://C:\Documents and Settings\Pramod\Desktop\dump\pcba_faq\ Target Location Id as : WCBK In the program for resending the transactions there is a drop down box where format and description are shown, which the user can select.

10 Use the following format and description. agtinvup Agent's Invoice Collection agtinvcd Agent's Invoice cheque dishonour. If Invoice remains unupdated inspite of resending the transaction, branch to submit a request to or with copy of the Agents Invoice Register. FEAP Screen : MENU FOR CASH-BOOK PRINTING. Option : 20> Agents Invoice Collection Register. Register has the details of the Transaction No, Name of the Agent, Agent Code, Cash Amount, Cheque Amount, Collection Amount , Merchant Id , Invoice Id and Invoice Date. There is no substitute to LIFE INSURANCE. Life Insurance is a subject matter of solicitation. You may send your specific queries to or ; Copyright Life Insurance Corporation of India 2004 Registration number : 512 Page 7 of 7 Life Insurance Corporation of India5/30/2009file://C:\Documents and Settings\Pramod\Desktop\dump\pcba_faq\