GM Daily Checklist 7:00AM- 6:00PM - …

1 Revised: 10/1/17 GM Daily Checklist 7:00AM- 6:00PM Location: Date: Time: Associate Name: Yes No 7:00a - 11:00a Complete Guest Experience Walk to identify any areas to be assigned & cleaned by staff. Inspect all vacant rooms to identify room status and assign dirty rooms accordingly. Login in to CloudPay Settlement and Verify the credit card batch settled successfully. Create and/or edit the Daily Staffing Assignment Boards for maintenance & housekeeping to ensure all inventory is ready to sale. Hotel KPI s Review Log into Trust You, TripAdvisor, ExpediaPartnerCentral, to review/respond to any new reviews. Review Manager's Report from previous business day. Review "Room Revenue Forecast spreadsheet to assist with meeting/exceeding revenue goal. Review ADP Time Card Exception & Department Summary Reports to validate there are no errors with the previous day time sheets and the hotel is managing labor vs.

2 Budget. Assist with executing the guest renewal & departure process. Using previously printed "Next Payment Due Report". Contact any remaining Weekly in-house guests up for renewal today. Confirm the renewal of their stay based on room availability between 10:00am-11:00am. Using previously printed "Next Payment Due Report". Contact any remaining Nightly in-house guests up for renewal today. Confirm the renewal of their stay based on room availability between 10:30am-11:00am. Comments: 11:00a-1:00p Ensure Room Rates and Taxes are posted within CloudPM by 11:30am. Ensure any guest on the "Balance Due Report with a balance exceeding $45 have been either contacted for payment or the guest is blocked from entering the room. Complete "Guest Experience Walk" Inspect any room assignments completed by team members to ensure the adherence to quality standards.

3 Provide developmental feedback to team member as often as possible. OTA Management Review & reconcile commissionable reservations. Ensure current available sellable inventory/rates are correct. Comments: Revised: 10/1/17 1:00p-6:00p Complete bank deposit Validate the amounts for the shift close drops from the previous business day with the "Shift Reconciliation" report. Prepare the deposit to take to the bank before 2pm. Email and your supervisor the completed deposit slip before 3pm. Log into Trust You, TripAdvisor, ExpediaPartnerCentral, to review/respond to any new reviews. Execute Hotel Specific Sales & Marketing Strategy Complete sales calls to companies identified through previous week s Marketing & Sales efforts. Log into & place a bid on any newly generated room nights leads fitting our criteria.

4 Log into Bid Clerk to identify any new construction leads. Complete prospecting & sales calls for leads identified and preplanned the previous week. Complete 5 B2B Marketing/Sales visits using the 52-Week Marketing Calendar as a resource to determine wells to drill. Visit/contact Chamber of Commerce weekly to find out about future upcoming events & room nights potential Update Sales Report with Daily results. Inspect any room assignments completed by team members to ensure the adherence to quality standards. Provide developmental feedback to team member when appropriate. Complete "Guest Appreciation Thank You Calls" Comments: Weekly Attend the GM Open Talent call with HR weekly on Monday at 12pm if you have any open positions. Complete Rate Audit spreadsheet and submit to Director of Revenue Management each week on Monday.

5 Log into the Sandpiper U Weekly Training Series each Tuesday at 10am. Review new "STR" reports when released weekly on Wednesday. Submit Weekly Sales Report to your direct supervisor on Friday before 3pm. Send direct bill statements by email to all accounts with a balance owed each week on Thursday before 11am. Each Friday collect all vending revenue from the Guest Laundry Soap Dispenser to count and enter into CloudPM. Comments.