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Jan 04, 2022 · ernestine.dickhaut@uni-kassel.de Matthias Söllner University of Kassel soellner@uni-kassel.de Abstract To ensure that an intended target group accepts and uses an information system (IS) is a major challenge for service systems engineering and a key interest in IS research. On the one hand, individuals’

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Feb 22, 2022 · 2 Institute of Information Management, University of St.Gallen, St. Gallen, Switzerland {andreas.janson, janmarco.leimeister}@unisg.ch Abstract. Design Thinking has become a well-established approach to solving wicked problems through creative and conceptual solutions. Thus, De-sign Thinking ap-

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