NETWORK PARTS OPERATIONS RENAULT PARTS …

1 Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : +44 (0) 114 281 3350 F : +44 (0) 114 281 3336 E : W : NETWORK PARTS OPERATIONS . RENAULT PARTS CLAIMS. GUIDE NOTES. Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : Contents Page 01 : Accessing The 02 : Log In 03 : PARTS Claim Entry Screen ..5. 04 : Entering Individual Claims ..6. 05 : Deleting An Entry ..7. 06 : Claim Code 3 : Not to Technical 07 : Changing Dealer Default 08 : Reviewing Claims That Have Been Sent ..12. 09 : Filter Buttons ..13. 10 : Support ..14. Page 2 of 14.

2 Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : 01 : Accessing The Site Site Address : On accessing the site, the User will be greeted with the following screen. To enter the RENAULT PARTS Claim System, click once on the button labeled: Click Here To Enter Site The User will be taken to the login screen. Page 3 of 14. Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : 02 : Log In Screen To log into the system, the User must enter their Dealer Number And Password before selecting the Login button Page 4 of 14.

3 Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : 03 : PARTS Claim Entry Screen Once logged in, the User will be greeted with the RENAULT PARTS Claim Form. The User must then fill in the single part claim details; on completion they MUST select ADD. The RENAULT PARTS Claims Form Entry Screen is designed around the old claims form. Page 5 of 14. Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : 04 : Entering Individual Claims Each time a part is entered; the entry row is cleared and dropped into the summary table below.

4 01 AUTO RE-ISSUE part NOT ELIGIBLE FOR RETURN 93R (91) claims can be rejected on entry, 02 UNDER MIN VALUE depending on current rules. 03 APPLICATION TOO LATE. 04 PAINT / SHELF LIFE. 05 LEAD WEIGHTS All PARTS entered, even if rejected or displaying an 06 PANEL error, will still be transferred to the RENAULT 07 COMPUTER NETWORK system. 08 STOCK AT NPDC. 09 FASTEST MOVING LINES. On Exiting the screen, the entries are logged and 10 AUTO ISSUED. sent to the RENAULT NETWORK . 11 BOUTIQUE. 12 ROOF RACK. 13 REJECTED BY NETWORK COMMS. The User can only amend a claim entry, whilst they 14 COURTESY CAR - PRIORITY ISSUE.

5 Remain in this screen. On Exit, all entries are confirmed and cannot be changed Page 6 of 14. Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : 05 : Deleting An Entry If the User enters a claim incorrectly, they can alter any row whilst they are still within the claims screen. On exiting the screen all records are confirmed. To edit an entered row, select the delete button at right of the required row. The record is deleted, but the information is reloaded with the entry row, allowing the User to make adjustments before resubmitting the information.

6 Page 7 of 14. Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : Data is reloaded within the Entry Row. The User can then make the adjustments and resubmit the information. Page 8 of 14. Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : 06 : Claim Code 3 : Not to Technical Specification Only 1 entry is allowed for a claim code 3. Please ensure the reason information is entered Once a Claim Code 3 has been entered, to clear the sheet, select Save And Exit. This will take the User back to Main Menu Screen.

7 Then Select the Enter Claim Button, the User will now be taken back to blank claim form. Page 9 of 14. Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : 07 : Changing Dealer Default Settings On every claim, a Dealer Name and Position is assigned to every entry. The system stores a default Name and Position against every Login Account. To change the default value, exit back to the main menu. From the Main Menu, select Dealer Defaults. Page 10 of 14. Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : Edit Settings and select the Save And Exit button On exit, the User is returned back to the main menu.

8 Page 11 of 14. Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : 08 : Reviewing Claims That Have Been Sent Within the main menu, the User can review Claims that have been submitted. Enter filter criteria, and select the apply filter option. Page 12 of 14. Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : 09 : Filter Buttons Apply Filter Reset Filters Hide / Show Filter Options Page 13 of 14. Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB. T : 0114 281 3350 F : 0114 281 3336 E : W : 10 : Support Any issues relating the operational and further development of the RENAULT PARTS Claims Process, to be e-mailed to : Page 14 of 14.