Frequently Asked Questions - Ability Insurance …

1 Frequently Asked Questions Contact Information for Ability Insurance company Customer Support phone number: 877-795-8493 Email: Fax: 877-855-7817 Address: TriPlus Services PO BOX 3735 omaha , NE 68103 Who is TriPlus Services? TriPlus Services is the 3rd party administrator for Ability Insurance company . I am a Medico Insurance company Policyholder. Does this apply to me? Yes, Ability Insurance company has administrative responsibility for Medico Insurance company Long Term Care Insurance Policyholders. All of the responses to these FAQ s apply. What is a Third Party Designee? A third party designee is a person of your choosing that we will notify if your policy is in jeopardy of lapsing due to the nonpayment of premium.

2 How do I change my address, name or phone number? A Name/Address change form is available under the policyholder forms section. Please complete and return this form to us and we will promptly update your information. How do I file a claim or change providers? As all policy forms are different, please contact us at 877-795-8493 to review your policy benefits and the requirements of filing a claim. Are my benefits good in another State? Yes. As long as the care you are receiving is covered under the policy, your provider is eligible under policy terms and you meet the eligibility for benefits as noted in your policy, you may use your policy in any State with in the United States. Do you accept credit card payments?

3 Currently at this time, Ability Insurance company does not accept credit card or over the phone payments. You may set up automatic bank draft by completing and returning the Automatic Withdrawal Form found under the Policyholder Forms section. Do I have a grace period on my policy premiums? Yes. We allow a 30 day grace period from the day the premium is due. Where do I send my premium payments? Please make certain that your payment is payable to Ability Insurance company . You can mail your payments to us at: TriPlus Services PO BOX 2594 omaha , NE 68103-2594 Why did I receive a 1099-LTC? For all policies that are considered qualified Long Term Care policies, we are required to report any claim payments that exceed $ in a calendar year to the IRS.

4 Please visit for more information about your 1099. How do I request a new policy? If you would like to request a copy of your policy please contact us at 877-795-8493 and a customer support representative will be happy to assist you. I am having trouble with a secure email I received from TriPlus Services? TriPlus Services uses Mimecast Secure Email services. If you are having trouble accessing your email please contact us at 877-795-8493 and a customer support representative will be happy to assist you.