ISO 9001:2008 Quality management system- Requirements …

1 HANDBOOK 1 ( iso 9001 : 2008 ) 1ST Edition : Use for training only 1 33 iso 9001 : 2008 Quality management system- Requirements Thai edition ( ) (Use for training purpose only) HANDBOOK 1 ( iso 9001 : 2008 ) 1ST Edition : Use for training only 2 33 Contents ( ) 0 (INTRODUCTION)..4 (General)..4 (Process approach)..4 ISO 9004 (Relationship with ISO 9004)..5 ( Compatibility with other management systems)..6 1 (Scope)..7 (General)..7 (Application)..7 2 (Normative reference)..7 3 (Terms and definitions)..7 4 ( Quality management system)..7 (General Requirements )..7 (Documentation Requirements )..8 5 ( management responsibility).

2 9 ( management commitment)..9 (Customer focus)..10 ( Quality policy)..11 (Planning)..11 (Responsibility, authority and communication)..11 (Internal communication )..11 ( management review)..12 (General)..12 (Review input)..12 (Review output)..13 6 (Resource management )..13 (Provision of resources)..13 (Human resources)..13 (Competence, awareness and training)..13 (Infrastructure)..13 (Work environment)..13 7 (Product realization)..14 (Planning of product realization)..14 (Customer-related processes).

3 15 (Review of Requirements related to the product)..15 (Customer communication)..15 HANDBOOK 1 ( iso 9001 : 2008 ) 1ST Edition : Use for training only 3 33 (Design and development)..15 (Purchasing)..17 (Production and service provision)..18 8 Measurement, analysis and improvement ( )..20 General ( )..20 Monitoring and measurement ( )..20 Analysis of data ( )..22 Improvement ( )..22 Annex HANDBOOK 1 ( iso 9001 : 2008 ) 1ST Edition : Use for training only 4 33 0 (INTRODUCTION) (General) ISO9000 ISO9004

4 (Process approach) (Input) (Output) (Output) (Input) (a) (b) (c) (d) 1 4 8 Input 1 : Plan-Do-Check-Act (PDCA) PDCA HANDBOOK 1 ( iso 9001 .)

5 2008 ) 1ST Edition : Use for training only 5 33 Plan ( ) : Do ( ) : Check ( ) : Act ( ) : 1 Model of a process-based Quality management system ( ) ISO 9004 (Relationship with ISO 9004) iso 9001 ISO 9004 2 iso 9001 ISO 9004 iso 9001 ISO 9004 iso 9001

6 Continual improvement the Quality management Continual improvement the Quality management management responsibility Product realization Measurement Analysisand improvement Resource management Customer Requirement Customer Satisfaction Value adding activities Information flow OutputProduct HANDBOOK 1 ( iso 9001 : 2008 ) 1ST Edition : Use for training only 6 33 ( Compatibility with other management systems) ISO 14001:1996 2 HANDBOOK 1 ( iso 9001 : 2008 ) 1ST Edition.

7 Use for training only 7 33 1 (Scope) (General) (a) (b) 1 : (a) (b) 2 : (Application) 7 2 (Normative reference)

8 ( ) ISO 9000:2005 --- 3 (Terms and definitions) ISO 9000 4 ( Quality management system) (General Requirements ) , , (a) ( ), (b) HANDBOOK 1 ( iso 9001 : 2008 ) 1ST Edition.

9 Use for training only 8 33 (c) , (d) , (e) (f) 1 : 2 : 3.

10 (a) (b) (c) (Documentation Requirements ) (General) (a) (b) (c) (d) (e) ( ) 1 : , , HANDBOOK 1 ( iso 9001 : 2008 ) 1ST Edition : Use for training only 9 33 2 : (a) (b) (c) 3 : ( Quality manual) (a) ()