Customer, Administrative & Business Services Training

1 This three-week program places strong emphasis on developing soft skills including communication, problem solving, analytical thinking, self-management and teamwork. Trainees will alsolearn typing technique, resume enhancement and increase proficiency in Microsoft Office of the course are empowered to take charge of theirjob search to obtain positions in areas including customer service, call centers, Administrative support and financial Services . Hands-on Training customer service excellence Call center simulations Administrative skills Keyboarding proficiency Microsoft Word, Excel and PowerPoint Internet tools and social media etiquettePrerequisites High School Diploma or GED 6th grade level on TABE Computer Basics course Internet 101 course Microsoft Word course Resume Writing course Interview Skills courseLeverage Your Talent to Gain a Competitive Advantage in Today s WorkplaceChanging Lives Through the Power of Work!

2 Classes run Monday through Friday from 8:30 - 4:30 Opportunity Campus5301 Wilkinson Boulevard, Charlotte, NC Begins Class EndsCustomer, Administrative & Business Services TrainingJanuary 8 January 26 February 5 February 23 March 5 March 23 April 2 April 20 May7 May 25 June 4 June 22 July 9 July 27 August 6 August 24 September 10 September 28 October 8 October 26 October 29 November 16