Optimum Lightpath Hosted Voice User Guide

1 Optimum Lightpath Hosted Voice User Guide V10-12-10 Optimum Lightpath Hosted Voice End User Guide Proprietary and Confidential Page 2 of 2 Table of Contents 1. Making and Answering 6 Internally .. 6 6 Emergency Calls .. 6 Speaker Phone .. 6 Ending Calls .. 6 Answering Calls Using the Handset .. 6 Answering Calls Using the Speaker .. 6 2. Call Forwarding .. 7 7 Immediate, Busy and No Answer Call Forwarding using the 7 Enabling .. 7 Disabling .. 7 Access 8 Selective Call Forwarding using the Handset .. 8 Remote Access to Call Forwarding.

2 8 3. Advanced Call 9 Putting a call on 9 Call Waiting .. 9 Transferring a 9 Three Way 9 Parking a 9 Retrieving a parked call .. 10 Do Not 10 4. Voicemail .. 11 Accessing Voicemail .. 11 Using the Voicemail 11 5. Conferencing .. 12 Moderator Instructions .. 12 Participant 12 Moderator Commands .. 13 Moderator Web Access .. 13 6. Other Phone Features .. 14 Speed Dials .. 14 Monitoring Other 14 Account 14 Headset .. 14 Optimum Lightpath Hosted Voice End User Guide Proprietary and Confidential Page 3 of 3 7. Introducing CommPortal.

3 15 Accessing .. 15 Logging 15 Using CommPortal .. 16 Getting Help .. 17 Refreshing a Page .. 17 Logging 17 8. CommPortal Dashboard .. 18 Messages .. 18 Missed Calls .. 19 Call Back .. 19 Contacts .. 19 Calling a Contact .. 21 21 9. Messages & 22 Messages .. 23 Listen To a Message .. 23 Deleting a Message .. 24 Marking a Message as Heard ..25 Marking a Message as New .. 26 Call Back .. 27 Add Caller to 27 27 Missed .. 28 Add Caller to 29 Dialed .. 29 Add Dialed Number to 29 Received .. 30 Add Number to Contacts.

4 30 10. Contacts .. 31 Contact List .. 32 Searching .. 32 Add a New 33 Editing a Contact .. 35 Deleting a Contact .. 35 Calling a Contact .. 35 Groups .. 36 Speed Dials .. 38 Optimum Lightpath Hosted Voice End User Guide Proprietary and Confidential Page 4 of 4 Adding a Speed 39 Deleting a Speed 39 40 Short Codes .. 41 11. Call Manager .. 42 Summary .. 43 44 Forwarding 45 46 Busy/No Answer .. 47 Selected 49 Follow Me .. 53 Screening .. 57 Selective Rejection .. 58 Anonymous 60 Priority Call .. 61 12. Reminders.

5 64 Adding Reminders .. 64 Deleting Reminders .. 65 13. Groups .. 67 Multi Line Hunt Groups .. 68 Viewing Multi Line Hunt Groups .. 68 Using Multi Line Hunt Groups .. 68 Call Pickup Groups .. 69 Viewing Call Pickup Groups .. 69 Using Call 70 Multiple Appearance Directory 70 14. 72 73 Changing Your CommPortal Password .. 73 Unblocking Remote Access to Call 73 Changing your 74 Unblocking Account Codes .. 74 Account 75 Account Code 76 Business Account Codes .. 77 Personal Account 77 Blocking .. 79 Optimum Lightpath Hosted Voice End User Guide Proprietary and Confidential Page 5 of 5 Preferences.

6 80 Forwarding Preferences .. 80 Line Information .. 81 Voicemail 81 Click To Dial .. 81 Caller ID Preferences .. 82 Messaging .. 83 Settings .. 84 Mailbox .. 85 MWI 88 Email Notification .. 89 Phones .. 90 Toolbar .. 91 15. Click To 92 Calling from your Regular Phone .. 92 Calling from Another Number .. 93 16. Configuring Your Phone s 94 Using the Phone Configurator s Graphical 94 Table 96 17. Access Codes .. 97 Optimum Lightpath Hosted Voice End User Guide Proprietary and Confidential Page 6 of 6 1. MAKING AND ANSWERING CALLS Internally To call another person in your business lift the handset and dial the other person s extension.

7 This is typically a 3, 4 or 5 digit number, and may begin with #. Note: Depending on your phone type and configuration the call may not complete automatically once you have finished dialing and you may need to hit the Dial key once you have dialed the number. Externally To call a number outside of your business lift the handset and dial the phone number. Depending on your phone system you may need to dial a code at the beginning of the phone number to indicate you are making an external call. Note: Depending on your phone type and configuration the call may not complete automatically once you have finished dialing and you may need to hit the Dial key once you have dialed the number.

8 Emergency Calls In an emergency lift the handset and dial 911. If you need to dial a code when calling an external number you will also need to dial that code before calling 911. Note: Depending on your phone type and configuration the call may not complete automatically once you have finished dialing and you may need to hit the Dial key once you have dialed the number. Speaker Phone To make a call using your speaker phone, either press the Speaker key or leave the handset on-hook and dial the number of the person you want to call, followed by Dial. Ending Calls To end a call replace the handset, or press the End Call key.

9 Answering Calls Using the Handset To answer an incoming call, lift your handset and you will be connected to the caller. Answering Calls Using the Speaker To answer a call using the speakerphone, do not lift the handset and instead press either the Speaker or Answer key. Optimum Lightpath Hosted Voice End User Guide Proprietary and Confidential Page 7 of 7 2. CALL FORWARDING Introduction Your phone system supports a number of different types of Call Forwarding. Immediate (sometimes called Unconditional) Call Forwarding is where all calls are forwarded to a number of your choice.

10 This can either be to your voicemail (which is the default) another extension in your business or an external number. Busy Call Forwarding forwards all calls that are received when you are already on the phone. No Answer (sometimes called Delay) Call Forwarding forwards all calls when you do not answer them after a certain delay. Selective Call Forwarding forwards calls from certain numbers to another number. The easiest and most flexible way of configuring call forwarding is using CommPortal. See Section for instructions on doing this. This section provides instructions on how to set up Call Forwarding using your handset.