3 WAYS TO REQUEST AAA ROADSIDE ASSISTANCE

1 MEMBERHANDBOOK3 WAYS TO REQUEST AAA ROADSIDE ASSISTANCEWhen making a REQUEST have the following readily available: Home or wireless phone number AAA membership number and renewal date (on front of card) Club code: 007 Year, make and color of vehicle License plate number and state Description of problem Detailed location of vehicle (address, landmarks, intersection, city, etc.)Detach and keep this important information in your glove : 1-866-966-PREMIER (1-866-966-7736) or the number on your card.

2 CLICK: - Place service requests from your PC or : Download the AAA Mobile app ( ) on your smart phone or tablet for rapid response. Your current location and specific information about your vehicle s trouble is automatically sent to * Certain restrictions and limitations apply; review this AAA Premier Member Handbook for details. Benefits and services subject to change. Membership is at the sole discretion of AAA. AAA Allied Group reserves the right to cancel membership or deny service for member s abusive treatment of AAA staff, contractors or road service benefits.

3 Emergency Road Service will be provided to eligible vehicles that were in operation immediately prior to disablement, unless prohibited by law. * * Effective October 17, 2016, there is a 7-day waiting period from date of paid Premier dues to use extended benefits, including the 200-mile tow benefit and the free battery benefit. One new AAA Battery per membership household per year if battery test indicates replacement is needed.**Terms and conditions apply. Enroll at Terms, conditions, and exclusions apply.

4 Insurance benefits are provided by Allianz Global * ROADSIDE ASSISTANCE RequestsTowing BenefitFuel DeliveryAAA Battery ServiceTire ServicesExtrication ServiceTrip InterruptionLockout ServicePassport PhotosHertz Gold Rewards MembershipRV/Motorcycle CoverageVehicle Theft Reward Legal Defense ReimbursmentTravel Accident Insurance Vehicle Return Coverage, Home Lockout Service, Concierge Service , On Your Way Service, Rescue Consultants, Hertz Savings Certificates, 24-Hour Global Travel Emergency ASSISTANCE , Dedicated Toll-Free NumberAAA Premier5200 miles (1 tow)100 miles (up to 4 tows)Free delivery/fuelBattery boost;FREE battery if required **Flat tire change2nd driver & vehicle free up to 2 hour$1,500, trip delayedfor covered reasons $1502 free setsFreeAvailable with RV upgradeUp to $2,000 awardUp to $1,500 reimbursementUp to $25,000Ye s(Includes Two Free Weekend Days)**Now offering ROADSIDE ASSISTANCE for bicycles!

5 Visit MemberAAA MemberPremier Member SInce 2016429 007 999999999 912/31/161-866-966-7736 EXCLUSIVE PREMIERSERVICES NUMBERAAA Membership Types & BenefitsEmergency Road Service will be provided to eligible vehicles that were in operation immediately prior to disablement, unless prohibited by law. Towing is not provided for vehicles ordered towed by police or other entities for alleged violations of the law or applicable ordinances. ALTERNATE SERVICE If you have attempted to contact AAA directly to obtain ROADSIDE ASSISTANCE Service, and AAA service is not available, AAA will attempt to obtain private service for you.

6 Service will be provided in full up to the limits of your membership. Should you fail to contact us prior to obtaining private service, you will be required to pay for the service, and submit a written explanation, including your membership number and the original receipt to us for reimbursement . reimbursement will be limited to what it would have cost AAA to provide the service directly. reimbursement requests should be addressed to: AAA Allied Group, Attn: Reimbursements, 15 West Central Pkwy., Cincinnati, OH 45202.

7 In instances where AAA contractor access is legally restricted, reimbursement will be provided in full for a tow back to the responding facility. If the member elects to be towed elsewhere, the tow will be provided in accordance with the towing provisions of the membership type. SERVICES NOT INCLUDED Without limiting any other rights or remedies it may have. AAA may seek reimbursement from a member or Associate for ROADSIDE ASSISTANCE services fraudulently or wrongfully obtained by the member or Associate.

8 Primary members are responsible for the conduct and the service demands of their following services are not provided under the membership benefit: Service to a vehicle located in an area not regularly traveled by private passenger vehicles (such as a beach, open field, creek bed, private logging or forest service road) Services on vehicles without keys (except when keys are lost or broken) Service involving alcohol-or-drug-related incidents, or vehicles ordered impounded or removed by local authorities Services on loaded vehicles, which may not be performed safely Service when the vehicle is in any location where the service technician cannot perform the service safely and without risk to the member, the service technician, the members vehicle or the service truck Service to boat, horse.

9 Light duty and utility trailers Shoveling snow from around a vehicle or cleaning a road or driveway Servicing or extrication of vehicles on inaccessible, non-maintained streets, back roads, driveways, parking lots or alleys which become snowbound or flooded Towing of vehicles purchased in an inoperable condition Cost of vehicle locksmith services beyond what is necessary to place the vehicle in a condition to be safely driven (such as duplicating keys non-emergency lock repairs and re-keying of vehicle locks)

10 Service in situations where appropriate identification in addition to the membership card is not provided to the service driver, or service on unattended vehicles (exception in case of accident) Use of two or more ROADSIDE ASSISTANCE service calls to extend the member tow mileage benefit for the same breakdown More than 100 driving miles of towing per ROADSIDE ASSISTANCE service call for AAA Plus membersAAA Premier membership offers the highest level of coverage and more personalized services that extend beyond traditional AAA membership offerings.