ThinkPad R61 and R61e Service and Troubleshooting Guide

1 ThinkPad R61 and R61eService and Troubleshooting GuideThinkPad R61 and R61eService and Troubleshooting GuideNoteBefore using this information and the product it supports, be sure to read the following:vSafety and Warranty Guideincluded in the package with this related information in onlineAccess Helpand Appendix D, Notices, on page Noticeincluded in the package with this Edition (May 2007) Copyright Lenovo 2007. All rights GOVERNMENT USERS RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTEDRIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract withLenovo, if any, or the standard terms of this commercial license, or if the agency is unable to accept thisProgram under these terms, then we provide this Program under the provisions set forth in Commercial ComputerSoftware Restricted Rights at FAR , when applicable, or under Rights in Data-General, FAR (Alternate III).

2 ContentsRead this first .. vChapter 1. Finding information .. 1 This Guide and other publications .. 1 Finding information with the ThinkVantagebutton .. 2 Chapter 2. Taking care of your ThinkPadcomputer .. 3 Important tips.. 3Be careful about where and how you work 3Be gentle with your computer .. 4 Carry your computer properly .. 4 Handle storage media and drives properly 5 Take care in setting passwords .. 5 Other important tips .. 5 Cleaning the cover of your computer .. 6 Cleaning your computer keyboard .. 6 Cleaning your computer display .. 7 Care for the fingerprint reader .. 7 Chapter 3. Solving computer problems .. 9 Frequently asked questions .. 10 Diagnosing problems .. 11 HDD diagnostic program .. 11 Diagnosing problems using PC-Doctorfrom the Service partition .. 12 Troubleshooting .. 13 Error messages .. 13 Errors without messages .. 18 Password problems .. 19 Keyboard problems .. 19 Pointing device problems.

3 20 Sleep (standby) or hibernation problems 20 Computer screen problems .. 21 Battery problems .. 24 Hard disk drive problems .. 25 Fingerprint authentication problems .. 26 Startup problems .. 26 Other problems .. 27 Starting BIOS Setup Utility .. 27 Chapter 4. Recovery options .. 29 Introducing Rescue and Recovery .. 29 Restoring factory contents .. 29 Recovering data.. 30 Chapter 5. Upgrading and replacingdevices .. 31 Replacing the battery .. 31 Upgrading the hard disk drive .. 33 Replacing memory .. 37 Chapter 6. Getting help and Service .. 45 Getting help and Service .. 45 Getting help on the Web .. 45 Calling the Customer Support Center .. 45 Getting help around the world.. 47 Worldwide telephone list.. 47 Appendix A. Warranty information .. 53 Types of warranty Service .. 54 Appendix B. Customer Replaceable Units(CRUs) .. 57 Appendix C. Features and specifications 59 Features .. 59 Specifications.

4 60 Appendix D. Notices.. 63 Notices.. 63 Television output notice .. 64 Electronic emissions notices .. 64 Federal Communications Commission(FCC) Statement .. 64 Industry Canada Class B emissioncompliance statement .. 65 Avis de conformit la r glementationd Industrie Canada.. 65 European Union EMC Directiveconformance statement .. 65 Japanese VCCI Class B statement .. 66EU WEEE Statements .. 66 Notice for users in the .. 67 IBM Lotus Software Offer .. 67 Trademarks .. 69 Copyright Lenovo 2007iiiIndex ..71ivThinkPad R61 and R61e Service and Troubleshooting GuideRead this firstWhen your computer is turned on or the battery ischarging, the base, the palm rest, and some otherparts may become hot. Avoid keeping your hands,your lap, or any other part of your body in contactwith a hot section of the computer for any extendedlength of time. When you use the keyboard, avoidkeeping your palms on the palm rest for aprolonged period of computer generates some heat during normaloperation.

5 The amount of heat depends on theamount of system activity and the battery chargelevel. Extended contact with your body, eventhrough clothing, could cause discomfort or even askin burn. Periodically take breaks from using thekeyboard by lifting your hands from the palm rest;and be careful not to use the keyboard for anyextended length of the ac adapter is connected to an electricaloutlet and your computer, it generates heat. Do notplace the adapter in contact with any part of yourbody while using it. Never use the ac adapter towarm your body. Extended contact with your body,even through clothing, may cause a skin burn. Copyright Lenovo 2007vRoute the cables of an ac adapter, a mouse, akeyboard, a printer, or any other electronic device,or communication lines, so that they cannot bewalked on, tripped over, pinched by your computeror other objects, or in any way subjected totreatment that could disturb the operation of yourcomputer.

6 Applying strong force to the cables maydamage or break moving your computer, do one of thefollowing: turn it off, press Fn+F4 to put it in sleep(standby) mode, or press Fn+F12 to put it inhibernation moving the computer, make sure that thepower on indicator is off. This will help to preventdamage to the hard disk drive, and possible loss not drop, bump, scratch, twist, hit, vibrate, pushor place heavy objects on your computer, display, orexternal this firstviThinkPad R61 and R61e Service and Troubleshooting GuideUse a quality carrying case that provides adequatecushion and protection. Do not pack your computerin a tightly packed suitcase or liquids away from your computer to avoidspills, and keep your computer away from water toavoid the danger of electrical this firstRead this firstviiRead this firstviiiThinkPad R61 and R61e Service and Troubleshooting GuideChapter 1. Finding informationThis Guide and other publicationsSetup Instructionshelps you to unpack your ThinkPad computer and get started.

7 Itincludes a few tips for first-time users, and introduces softwarepreinstalled by Lenovo .ThisService and Troubleshooting Guideprovides information about caring for your ThinkPad computer, basictroubleshooting information, some recovery procedures, help andservice information, and warranty information for your computer. Thetroubleshooting information in this Guide applies only to problemsthat might prevent you from accessing the comprehensive onlinemanual, calledAccess Help, preinstalled on your ThinkPad Helpis a comprehensive online manual that provides answers to most ofyour questions about your computer, helps you to configurepreloaded features and tools, or solve problems. To openAccess Help,do either of the following:vPress the ThinkVantage button. Under Quick Links in theProductivity Center, clickAccess on-system , move the pointer toAll Programs(in Windows 2000for some models,Programs); then toThinkVantage.

8 Centerprovides an easy access to software tools and key Lenovo sites,eliminating the need to carry other reference manuals around. To openProductivity Center, press the blue ThinkVantage button on yourkeyboard. For more information about using the ThinkVantage button,see Finding information with the ThinkVantage button on page and Warranty Guideincludes general safety instructions and complete Lenovo Noticesupplements this Guide . Read it before you use the wireless featuresof your ThinkPad computer. The ThinkPad computer complies withthe radio frequency and safety standards of any country or region in Copyright Lenovo 20071which it has been approved for wireless use. You are requested toinstall and use your ThinkPad computer in strict accordance with thelocal RF information with the ThinkVantage buttonThe blue ThinkVantage button can help you in many situations when yourcomputer is working normally, and even when it is not.

9 Press theThinkVantage button to open the Productivity Center and get access toinformative illustrations and easy-to-follow instructions for getting started andstaying can also use the ThinkVantage button to interrupt the startup sequence ofyour computer and start the Rescue and Recovery workspace, which runsindependently of the Windows operating system and is hidden from information2 ThinkPad R61 and R61e Service and Troubleshooting GuideChapter 2. Taking care of your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use common sense in handling it. By followingthese important tips, you will get the most use and enjoyment out of tipsBe careful about where and how you workvWhen your computer is turned on or the battery is charging, the base, thepalm rest, and some other parts may become hot. Avoid keeping yourhands, your lap, or any other part of your body in contact with a hotsection of the computer for any extended length of time.

10 When you use thekeyboard, avoid keeping your palms on the palm rest for a prolongedperiod of computer generates some heat during normal operation. The amountof heat depends on the amount of system activity and the battery chargelevel. Extended contact with your body, even through clothing, could causediscomfort or even a skin burn. Periodically take breaks from using thekeyboard by lifting your hands from the palm rest; and be careful not touse the keyboard for any extended length of the ac adapter is connected to an electrical outlet and your computer,it generates heat. Do not place the adapter in contact with any part of yourbody while using it. Never use the ac adapter to warm your contact with your body, even through clothing, may cause a the cables of an ac adapter, a mouse, a keyboard, a printer, or anyother electronic device, or communication lines, so that they cannot bewalked on, tripped over, pinched by your machine or other objects, or inany way subjected to treatment that could disturb the operation of yourcomputer.