Company Administration Edition - Equifax

1 EIDcompare User Guide Company Administration Edition January 2016 Confidential and Proprietary Information. Copyright 2016, Equifax Inc., Atlanta, Ga. All rights reserved Page | 2 Confidentiality Agreement The material presented in this guide is confidential and proprietary to Equifax Information Services LLC ( Equifax ). By accepting this guide, recipients agree not to disclose any information contained herein to any third parties and/or to reproduce any part of this guide without, in each instance, the prior written consent of Equifax by writing to: Equifax Information Services LLC Marketing Communications, H-22 1550 Peachtree Street, Atlanta, GA 30309 Confidentiality, Non-Disclosure, and Legal Disclaimer Information The contents of this document are confidential and proprietary to Equifax Technology Solutions, LLC ( Equifax ) and may not be reproduced, published, or disclosed to others without written authorization of Equifax .

2 Unauthorized or improper access to the Equifax eID system, unauthorized disclosure of confidential codes or system access instructions, intentional alteration or destruction of data, or any other unauthorized activity, can lead to civil liability and/or federal prosecution under the Counterfeit Access Device and Computer Fraud and Abuse Act. Equifax , eIDcompare, and Equifax ePort are registered trademarks of Equifax Inc. Inform > Enrich > Empower and eIDcompare are trademarks of Equifax Inc. Equifax and Equifax ePort are registered trademarks of Equifax Inc. Copyright 2016 Equifax Inc., Atlanta, Georgia. All rights reserved. Copyright 2016 Equifax Inc. Atlanta, Georgia. All rights reserved. Confidential and Proprietary Information. Copyright 2016, Equifax Inc., Atlanta, Ga. All rights reserved Page | 3 Contacting Support All support requests should be directed to Equifax Customer Support by phone at the numbers below, or via email requests.

3 Requests may consist of questions, software related issues, or enhancement requests to software. Country Business Hours Phone Number USA 08:00 AM EST. 05:00 PM EST 1-888-407-0359, Option 4 UK 08:00 AM GMT. 06:00 PM GMT 08000 560560 Canada 08:00 AM EST. 05:00 PM EST 1-800-387-9986 Emergency Support Customers requiring production related or critical support should contact the Equifax Support Desk at the toll-free numbers. Examples of emergency support include cases in which a customer is experiencing major business impact and only apply to production environments. Support is available 24 hours/7 days a week in the US and Canada. Note: For urgent issues after hours in Canada, please call and leave a voicemail message. The message will generate a page to the US support desk. Non-emergency Support Customers requiring non-critical support or research requests should contact Equifax the USA, UK, or Canada support desk by telephone during regular business hours or submit an email to: Confidential and Proprietary Information.

4 Copyright 2016, Equifax Inc., Atlanta, Ga. All rights reserved Page | 4 Table of Contents Confidentiality Agreement ..2 Contacting Support ..3 Emergency Support ..3 Non-emergency About the eIDcompare Product ..5 FEATURES ..6 BENEFITS ..6 Input ..6 Output/Results ..8 Completion Messages ..8 Before You Begin ..8 Registering for the eIDcompare Product .. 10 Giving ePort Users Access to eIDcompare .. 16 Using the eIDcompare Product .. 16 Submitting an eIDcompare inquiry .. 19 Transaction ID .. 24 Addendum A - Risk Logic .. 28 Addendum B - Table of All Possible Reason Codes .. 32 Confidential and Proprietary Information. Copyright 2016, Equifax Inc., Atlanta, Ga. All rights reserved Page | 5 About the eIDcompare Product OVERVIEW The eIDcompare product is the Equifax Internet-based ID Verification service that validates whether an applicant's identity actually exists and offers an overall risk score for that identity.

5 EIDcompare leverages a cascade approach to validating applicant information against multiple data sources. EIDCOMPARE: THE ID VERIFICATION AUTHORITY The eIDcompare product is designed to exclusively help mitigate ID fraud and assist in regulatory compliance by providing ID verification of consumer identities. eIDcompare does this by verifying supplied ID information across multiple data sources via complex data mining and data mining and data match logic. eIDcompare also provides clients with a highly predictive Fraud Index Score which indicated the likelihood an ID may be associated with fraudulent activity. The Fraud Index Score is derived using an Equifax -developed statistical model which was explicitly designed and validated to detect identity fraud data patterns and characteristics. NON-FCRA PRODUCT eIDcompare is a non-FCRA product.

6 This means the Fair Credit Reporting Act (FCRA) regulations do not apply to the use of this product. However, it is critical eIDcompare be used solely for the purpose of identity verification and identity fraud prevention and not be used in any way to make credit decisions. Confidential and Proprietary Information. Copyright 2016, Equifax Inc., Atlanta, Ga. All rights reserved Page | 6 FEATURES If an identity is connected to questionable activity, eIDcompare delivers a warning indicator, reason codes, data source validation, and either a pass or manual review recommendation. Additional features: Validates that an identity exists, and that of itself, is legitimate Identifies misused addresses and telephone numbers Identifies misused or fraudulent Social Security numbers Verifies whether an identity is associated with suspicious fraud attributes Offers High, Med, Low Reason Code Risk Levels Includes a Predictive Fraud Score option The predictive Fraud Index Score that indicates the likelihood an ID may be associated with fraudulent activity is derived using an Equifax -developed statistical model which was explicitly designed and validated to detect identity fraud data patterns and characteristics.

7 BENEFITS Reduces losses due to inadequate ID verification processes Assists with compliance requirements regarding ID verification Streamlines ID verification decision with Pass or Review Recommended recommendation Specific reason code results and Fraud Index Score available for further ID verification purposes as needed Pay per ID Verification transaction submitted no monthly minimums or obligations Input eIDcompare verifies an ID by using the following data fields: Name (First & Last) required Current Address (Street, City, State, Zip) required Former Address Social Security Number Phone Number Birthdate Driver s License Number Driver s License State of Issue Confidential and Proprietary Information. Copyright 2016, Equifax Inc., Atlanta, Ga. All rights reserved Page | 7 Sensitivity Settings Clients have the option to select one of the following three sensitivity settings for the ID verification logic prior to submitting each ID verification request.

8 The levels are: Highly Sensitive Sensitive Regular You can view the risk decision criteria for each of these settings in Addendum A and Addendum B sections at the end of this guide. Using the selected sensitivity, eIDcompare will return an Assessment Recommendation of either PASS or REVIEW RECOMMENDED. The sensitivity feature allows each client to select the option which works best for their business needs with regards to managing transactional risk. For example, using the same ID information you may receive an Assessment Recommendation of PASS when using Regular sensitivity and receive an Assessment Recommendation of REVIEW RECOMMENDED when using the Sensitive (or highly Sensitive) setting. In other words, as the sensitivity setting moves from the Regular to Highly Sensitive setting, eIDcompare will recommend REVIEW RECOMMENDED on a higher percentage of transactions.

9 The following table illustrates the typical percentage of transactions flagged for review versus true fraud caught by sensitivity option. Sensitivity Level Review % % Frauds Caught % Pass Highly Sensitive 22% 73-82% 78% Sensitive 10% 68-73% 90% Regular 5% 55-68% 95% Note: Name and Address are the only required data fields. However, the more information that can be supplied typically derives better results. This is definitely the case for the SSN and the Date of Birth fields. Confidential and Proprietary Information. Copyright 2016, Equifax Inc., Atlanta, Ga. All rights reserved Page | 8 - Important Disclaimer - These percentages above are provided as a directional guideline only and are based on the overall client population using eIDcompare. These are not guaranteed percentages and should not be used as exact percentages your Company might experience.

10 The target consumer population can be vastly different for each Company and certain consumer populations tend to present greater ID verification challenges and /or contain a higher percentage of fraudsters than normal thereby resulting in higher review percentages. Output/Results When submitting an inquiry, eIDcompare returns the following results for each completed transaction: Assessment Recommendation PASS or REVIEW RECOMMENDED Fraud Index Score 1 through 8 Reason Codes The Fraud Index Score and Reason Codes are provided should a client choose to use the presence (or absence) of certain Reason Codes in combination with a specific Fraud Index Score value to make a different determination other than the Assessment Recommendation provided. Completion Messages After the identification assessment and authentication process completes, a completion message is sent to the customer containing an overall assessment recommendation of pass, fail, or manual review.